Customer Success Team

World-class support to strengthen your campaigns

When you use Adthena, our expert Customer Success Team is always there to help you make the most of the platform and deploy it in the best way to achieve your goals.

From implementation and training, to advice on Google trends and actionable insights, we’ll give you all the support you need to make sure Adthena performs for your business – and continues to meet your evolving needs.

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How the Customer Success Team works with you

From the moment you start using Adthena, the Customer Success Team is there to guide you every step of the way and get the very best out of the solution. We do it by:

  • Creating a Success Plan. We work with you to define your challenges and goals and help you to achieve your objectives within an agreed period of time.
  • Creating a Training Plan. We deliver free training sessions to make sure your teams get the best out of the tool and use it to achieve your campaign objectives.
  • Introducing new features. As new features are added to Adthena, we deliver training that makes sure you get the full benefit of each one.
  • Offering business insights and best practice. All our Customer Success Managers are Adwords-certified search experts,  so they understand the challenges you face daily.  They provide you with actionable insights and help you integrate them into your search strategy.

Above all, the team is always here to help – whatever your query, we’ll always answer it and do all we can to ensure that Adthena always delivers success. In fact, we are so confident that you’ll find value in in our solution, that we’ll give you your money back if you don’t.

Air New Zealand: tackling brand infringement and slashing CPCs

“Some competitors invest heavily in our brand terms, others duck in and out. With Adthena we get real-time intelligence on who is bidding on what, allowing us to take immediate action. It has given us the ability to keep CPCs low and the confidence to move budget into bidding on more generic paid search terms.”

Air New Zealand
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