US Hospitality Customer Services - PPC Market Share Analysis January 2026

Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the US Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.

Customer Services – US

Google AI Overview visibility for Hospitality Customer Services US

See how often AIOs appear and how search intent is distributed across buying signals.

AIO Frequency

How often a Google AI overview appears on search terms relevant to this category.

Frequency Percentage
Frequency 5.821012886
94.178987114
5%

Complex Query Frequency

A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.

Frequency Percentage
Frequency 18
82
18%

Search Intent Distribution

Breakdown of search queries by their underlying goal.

Intent Distribution
Investigational 1%
Transactional 18%
Navigational 5%
Seasonal 0%
Local 26%
Problem Solving 0%

Copyright © Adthena. All rights reserved.

Market Exposure

Share of Clicks for top 10 US Hospitality Customer Services brands

Here are the Top 10 competitors in the industry by Share of Clicks for the last month.

Share of Clicks - Last month
Share of Clicks - Last month
Domain Share of clicks
marriott.com 27.99
booking.com 20.76
hotels.com 12.77
choicehotels.com 7.46
hyatt.com 6.23
guestreservations.com 3.62
publichotels.com 3.26
bookonline.com 3.07
caesars.com 2.62
reservations.com 1.4
others 10.82
  • marriott.com - 27.99%
  • booking.com - 20.76%
  • hotels.com - 12.77%
  • choicehotels.com - 7.46%
  • hyatt.com - 6.23%
  • guestreservations.com - 3.62%
  • publichotels.com - 3.26%
  • bookonline.com - 3.07%
  • caesars.com - 2.62%
  • reservations.com - 1.4%
  • others - 10.82%

Copyright © Adthena. All rights reserved.

Marriott.com leads with 27.99% click share, followed by Booking.com at 20.76%. Hotels.com holds 12.77%, while ‘others’ collectively capture 10.82%.

Market Exposure

Share of Spend for the top 10 US Hospitality Customer Services brands

Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month. 

Share of Spend - Last Month
Share of Spend - Last Month
Date booking.com hotels.com marriott.com hyatt.com bookonline.com guestreservations.com publichotels.com choicehotels.com caesars.com reservations.com
2026/01/01 20.57% 18.22% 14.18% 7.87% 5.04% 7.35% 3.63% 2.08% 4.08% 1.21%
2026/01/02 18.58% 16.17% 14.62% 6.25% 5.63% 8.19% 3.88% 2.24% 3.33% 1.51%
2026/01/03 20.11% 17.39% 17.98% 7.32% 4.98% 7.18% 3.21% 3.22% 1.2% 1.31%
2026/01/04 18.67% 20.16% 14.72% 7.7% 4.7% 7.3% 3.68% 2.58% 2.83% 1.26%
2026/01/05 19.19% 17.56% 13.84% 7.71% 6.13% 7.33% 4% 2.02% 3.4% 2.22%
2026/01/06 22.52% 18.06% 17.49% 6.35% 4.74% 5.5% 1.44% 1.63% 3.9% 2.8%
2026/01/07 20.38% 17.81% 12.52% 5.83% 5.42% 7.38% 3.59% 2.69% 1.32% 3.32%
2026/01/08 21.3% 17.03% 14.7% 5.21% 4.87% 6.48% 5.09% 2.58% 2.41% 2.78%
2026/01/09 21.03% 15.59% 16.31% 5.76% 5.4% 4.14% 3.81% 2.73% 2.2% 4.23%
2026/01/10 22.54% 17.77% 20.03% 4.79% 3.7% 6.12% 2.51% 2.05% 1.83% 2.47%
2026/01/11 22.27% 20.68% 15.01% 4.95% 4.44% 5.32% 2.07% 3.14% 3.36% 1.91%
2026/01/12 18.34% 18.68% 17% 5.13% 5.51% 6.47% 3.36% 2.88% 3.19% 2.34%
2026/01/13 18.4% 21.06% 15.79% 5.99% 5.6% 5.63% 2.88% 2.12% 3.37% 2.18%
2026/01/14 21.72% 19.38% 14.5% 5.55% 5.07% 7.75% 2.04% 2.49% 1.01% 2.58%
2026/01/15 21.68% 19.67% 13.54% 4.3% 5.4% 5.08% 3.16% 1.66% 5.1% 1.04%
2026/01/16 20.93% 15.52% 16.24% 5.73% 5.37% 4.12% 3.8% 2.72% 2.19% 4.21%
2026/01/17 24.73% 20.19% 16.75% 5.48% 4.23% 4.96% 4.46% 1.56% 3.27% 0.94%
2026/01/18 24.51% 19.13% 15.96% 4.99% 4.37% 6.41% 1.33% 2.1% 3.27% 1.16%
2026/01/19 23.47% 18.87% 15.96% 5.03% 5.19% 5.25% 3.28% 2.34% 4.11% 1.81%
2026/01/20 18.31% 20.96% 15.71% 5.96% 5.57% 5.6% 2.86% 2.16% 3.35% 2.22%
2026/01/21 24.04% 15.62% 18.07% 5.67% 3.15% 5.33% 4.99% 2.57% 3.48% 1.3%
2026/01/22 26.97% 13.91% 17.21% 4.97% 3.82% 5.35% 2.89% 3.01% 1.44% 1.94%
2026/01/23 24.41% 15.01% 17.25% 5.88% 3.81% 4.11% 3.83% 2.75% 3.2% 2.1%
2026/01/24 27.07% 13.84% 19.64% 7.2% 3.26% 4.19% 2.24% 2.29% 2.19% 1.28%
2026/01/25 26.24% 13.58% 19.98% 5.49% 3.3% 4.31% 4.33% 3.15% 1.26% 1.42%
2026/01/26 23.62% 17.44% 17.72% 4.54% 3.71% 5.39% 2.64% 2.05% 0.94% 2.76%
2026/01/27 20.51% 15.54% 17.91% 5% 3.54% 5.38% 2.71% 2.97% 1.74% 2.51%
2026/01/28 42.51% 22.87% 10.29% 3.01% 1.95% 3.46% 0.81% 1.45% 1.7% 1.56%
2026/01/29 42.52% 24.79% 6.5% 2.51% 2.47% 3.15% 1.3% 1.43% 1.92% 1.95%
2026/01/30 45.3% 22.1% 8.81% 2.94% 2.56% 2.28% 1.54% 1.17% 2.26% 1.14%
2026/01/31 49.4% 19.78% 9.59% 3.05% 2.39% 2.31% 1.48% 1.24% 1.13% 0.64%
  • booking.com
  • hotels.com
  • marriott.com
  • hyatt.com
  • bookonline.com
  • guestreservations.com
  • publichotels.com
  • choicehotels.com
  • caesars.com
  • reservations.com

Copyright © Adthena. All rights reserved.

In January 2026, booking.com dominated PPC spend, peaking at 49.40% on the 31st. Hotels.com and marriott.com showed fluctuations, while hyatt.com and bookonline.com saw declines. The month ended with booking.com leading significantly.

Market Exposure

Competitor Count for US Hospitality Customer Services

Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month. 

Competitor Count - Last month
Competitor Count - Last month
Date Competitor Count
2026/01/01 88
2026/01/02 88
2026/01/03 92
2026/01/04 94
2026/01/05 86
2026/01/06 87
2026/01/07 86
2026/01/08 89
2026/01/09 82
2026/01/10 91
2026/01/11 85
2026/01/12 87
2026/01/13 90
2026/01/14 86
2026/01/15 88
2026/01/16 82
2026/01/17 83
2026/01/18 85
2026/01/19 72
2026/01/20 90
2026/01/21 84
2026/01/22 73
2026/01/23 85
2026/01/24 84
2026/01/25 93
2026/01/26 89
2026/01/27 87
2026/01/28 84
2026/01/29 87
2026/01/30 81
2026/01/31 80

Copyright © Adthena. All rights reserved.

Advertisers fluctuated throughout January, peaking at 94 on January 4th. The month concluded with a slight decline, ending at 80.

Campaign Efficiency

Market Loss & Market Gains for US Hospitality Customer Services

Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.

Market Loss & Market Gains - Last month
Market Loss & Market Gains - Last month
Name Market Trend
booking.com 11.57%
hotels.com 1.54%
groupon.com 0.62%
airbnb.com 0.48%
reservationscenter.com 0.03%
publichotels.com -1.06%
guestreservations.com -1.54%
bookonline.com -1.56%
hyatt.com -1.61%
marriott.com -3.73%

Copyright © Adthena. All rights reserved.

Booking.com surged with an 11.57% increase, while Marriott.com dropped by 3.73%. Other notable gains include Hotels.com at 1.54% and Groupon.com at 0.62%.

Campaign Efficiency

US Hospitality Customer Services Share of Impressions

Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.

Date booking.com hotels.com marriott.com bookonline.com guestreservations.com choicehotels.com hyatt.com reservationstays.com reservations.com reservationdesk.com
2026/01/01 23.36% 15.71% 11.71% 7.73% 10.17% 3.35% 5.74% 1.65% 1.74% 1.39%
2026/01/02 19.05% 13.12% 10.84% 8.68% 11.64% 4.91% 4.9% 2.91% 2.37% 4.22%
2026/01/03 20.62% 14.3% 15.18% 6.76% 10.73% 6.63% 5.55% 1.84% 1.69% 2.95%
2026/01/04 19.35% 17.69% 12.17% 6.75% 10.76% 4.2% 5.77% 2.45% 1.94% 3.25%
2026/01/05 19.16% 13.79% 12.59% 8.68% 10.88% 4.23% 5.54% 2.81% 3.22% 3.04%
2026/01/06 23.63% 15.76% 14.64% 6.71% 8.2% 3.18% 4.61% 2.18% 4.09% 2.23%
2026/01/07 21.07% 14.32% 10.18% 7.88% 10.49% 3.92% 4.34% 2.58% 4.11% 2.28%
2026/01/08 20.96% 15.29% 13.25% 7.12% 9.1% 4.54% 3.81% 1.42% 3.7% 3%
2026/01/09 21.18% 11.75% 14.2% 7.97% 6.32% 3.9% 4.15% 1.74% 5.56% 3.34%
2026/01/10 23.52% 15.12% 17.02% 5.58% 9.17% 2.75% 3.64% 2.96% 3.55% 3.21%
2026/01/11 22.91% 18.72% 11.39% 6.51% 7.24% 6.14% 3.45% 2.43% 2.5% 3.22%
2026/01/12 19.38% 14.47% 14.27% 8.31% 9.58% 5.5% 3.89% 1.34% 3.33% 2.4%
2026/01/13 18.45% 18.29% 12.95% 7.6% 8.19% 4.65% 4.42% 2.22% 3.16% 2.78%
2026/01/14 21.52% 17.28% 11.86% 7.02% 10.22% 4.34% 4.22% 1.63% 3.45% 2.77%
2026/01/15 24.26% 17.1% 11.24% 7.81% 7.1% 1.5% 3.37% 2.9% 1.44% 1.76%
2026/01/16 21.18% 11.75% 14.2% 7.97% 6.32% 3.9% 4.15% 1.74% 5.56% 3.34%
2026/01/17 25.9% 18.7% 13.69% 6.38% 7.54% 2.7% 4.52% 0.86% 1.42% 2.2%
2026/01/18 25.61% 16.73% 13.44% 6.46% 8.67% 3.7% 4.41% 1.93% 1.59% 1.89%
2026/01/19 25.66% 17.51% 13.34% 7.05% 6.96% 3.88% 3.63% 1.31% 2.54% 2.54%
2026/01/20 18.45% 18.29% 12.95% 7.6% 8.19% 4.65% 4.42% 2.22% 3.16% 2.78%
2026/01/21 27.28% 11.35% 14.68% 4.73% 8.21% 5.23% 4.87% 0.92% 1.86% 1.91%
2026/01/22 28.2% 11.22% 14.1% 5.08% 7% 5.71% 3.75% 1.24% 2.65% 1.44%
2026/01/23 24.82% 13.52% 16.75% 5.33% 5.32% 5.06% 4.51% 1.69% 3.06% 1.37%
2026/01/24 27.26% 14.26% 16.74% 4.23% 5.82% 4.75% 6.03% 1.8% 1.84% 1.16%
2026/01/25 26.31% 13.53% 16.12% 4.37% 5.93% 6.24% 4.17% 1.77% 2.66% 0.96%
2026/01/26 23.84% 13.47% 16% 5.03% 7.77% 3.93% 3.55% 3.65% 3.49% 2.39%
2026/01/27 21.63% 11.7% 14.15% 5.29% 7.5% 5.03% 3.6% 4.06% 3.56% 3.7%
2026/01/28 44.16% 20.9% 8.34% 2.61% 4.77% 2.23% 2.25% 1.07% 1.93% 1.12%
2026/01/29 43.98% 21.97% 5.22% 3.38% 4.16% 2.95% 1.92% 1.98% 2.45% 1.06%
2026/01/30 47.93% 19.74% 8.04% 3.24% 3.07% 1.53% 2.24% 1.39% 1.49% 1.08%
2026/01/31 51.63% 18.03% 7.76% 3.06% 2.94% 2.7% 2.19% 1.69% 0.79% 0.67%
  • booking.com
  • hotels.com
  • marriott.com
  • bookonline.com
  • guestreservations.com
  • choicehotels.com
  • hyatt.com
  • reservationstays.com
  • reservations.com
  • reservationdesk.com

Copyright © Adthena. All rights reserved.

In January 2026, booking.com saw a significant rise in PPC impressions, peaking at 51.63% by month’s end. Meanwhile, hotels.com and marriott.com experienced fluctuations, with hotels.com ending at 18.03% and marriott.com at 7.76%.

Campaign Efficiency

Google Text Ad Copy Insights & Creative Trends for US Hospitality Customer Services

Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.

Google Text Ad Copy Insights & Creative Trends for US Hospitality Customer Services - Last month
  1. 1
    Hotels In Tokyo, Japan http://www.booking.com

    Best Hotels In Tokyo — We Make it Easier for Everyone to Experience The World - A Booking for Everyone. Book Now! Find...

  2. 2
    Comfort Inn & Suites https://www.choicehotels.com › official_site › choice

    Book Direct & Save — Enjoy ocean views, free breakfast, and easy access to Campbell River sights. Pet-friendly hotel with free WiFi, parking, pool, and coastal walking trail. Free Breakfast Daily. Pet-Friendly Hotel. Hot Tub and Pool Access. Steps to the Seawalk. Explore Elk Falls Trail.

  3. 3
    New York Marriott Marquis http://nymarriottmarquis.guestreservations.com/

    (1535 Broadway, New York City) Best Rates At New York Marriott Marquis, Book Now Online Or By Phone.

  4. 4
    Hotels in Tokyo | Fully Refundable Options https://www.hotels.com

    Book Hotel Rooms in Tokyo. Browse Reviews & Photos. Compare Great Options. Choose Hotels...

  5. 5
    Marriott's Official Site https://www.marriott.com › marriott › hotels

    Marriott® Hotels — See How Rewarding The World Really Is. Earn Nights, Experiences And More. Experience Over 30 Extraordinary Hotel Brands...

Copyright © Adthena. All rights reserved.

In the competitive world of hospitality PPC, Booking.com entices with global accessibility, while Choice Hotels highlights local charm and amenities. Guestreservations.com offers exclusive rates for New York stays, and Hotels.com emphasizes flexibility. Marriott’s official site showcases brand loyalty and diverse experiences.

Frequently Asked Questions

Customer Success Stories

Get the full picture

See this data specific to your brand performance

The data on this page is just a sample of the billions of data points we hold at Adthena. The insights generated by Ask Arlo, leverage real-time GenAI to answer questions about your search data.

Our search consultants can introduce you to Whole Market View data that is specific to your organization, based on the size of the relevant search term and competitor universe, and the locations that you need monitoring.

Related reports