US Hospitality Customer Services - PPC Market Share Analysis February 2026

Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the US Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.

Customer Services – US

Google AI Overview visibility for Hospitality Customer Services US

See how often AIOs appear and how search intent is distributed across buying signals.

AIO Frequency

How often a Google AI overview appears on search terms relevant to this category.

Frequency Percentage
Frequency 5.41187831965
94.5881216803
5%

Complex Query Frequency

A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.

Frequency Percentage
Frequency 25
75
25%

Search Intent Distribution

Breakdown of search queries by their underlying goal.

Intent Distribution
Investigational 2%
Transactional 11%
Navigational 5%
Seasonal 0%
Local 18%
Problem Solving 0%

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Market Exposure

Share of Clicks for top 10 US Hospitality Customer Services brands

Here are the Top 10 competitors in the industry by Share of Clicks for the last month.

Share of Clicks - Last month
Share of Clicks - Last month
Domain Share of clicks
booking.com 38.51
marriott.com 19.18
hotels.com 13.08
choicehotels.com 5.72
hyatt.com 5.72
guestreservations.com 2.35
publichotels.com 2.32
bookonline.com 1.83
caesars.com 1.81
groupon.com 1.03
others 8.45
  • booking.com - 38.51%
  • marriott.com - 19.18%
  • hotels.com - 13.08%
  • choicehotels.com - 5.72%
  • hyatt.com - 5.72%
  • guestreservations.com - 2.35%
  • publichotels.com - 2.32%
  • bookonline.com - 1.83%
  • caesars.com - 1.81%
  • groupon.com - 1.03%
  • others - 8.45%

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In the PPC landscape, booking.com dominates with 38.51% click share, followed by marriott.com at 19.18%. Others collectively hold 8.45%, showcasing diverse competition.

Market Exposure

Share of Spend for the top 10 US Hospitality Customer Services brands

Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month. 

Share of Spend - Last Month
Share of Spend - Last Month
Date booking.com hotels.com marriott.com hyatt.com bookonline.com guestreservations.com caesars.com publichotels.com choicehotels.com reservationstays.com
2026/02/01 42.67% 20.88% 10.82% 4.69% 2.47% 3.08% 1.29% 2.38% 1.43% 1.83%
2026/02/02 23.96% 16.31% 18.99% 5.3% 3.62% 5.54% 0.68% 2.9% 2.23% 2.69%
2026/02/03 41.86% 19.32% 11.03% 4.24% 2.6% 3.12% 0.83% 2.38% 1.57% 2.29%
2026/02/04 42.27% 19.98% 10.63% 4.73% 2.42% 3.61% 1.59% 1.43% 1.32% 1.58%
2026/02/05 38.96% 17.93% 10.41% 4.24% 2.84% 5.57% 0.92% 2.46% 1.49% 1.73%
2026/02/06 40.68% 17.27% 11.49% 4.81% 2.83% 3.58% 1.59% 2.38% 1.74% 1.7%
2026/02/07 41.52% 16.2% 12.36% 5.25% 2.65% 2.23% 2.12% 2.48% 1.97% 1.01%
2026/02/08 47.26% 17.51% 9.58% 4.78% 1.73% 2.35% 0.99% 2.69% 1.68% 0.84%
2026/02/09 47.82% 15.2% 10.96% 5.31% 1.64% 3.63% 1.34% 2.43% 1.51% 0.97%
2026/02/10 42.21% 17.43% 10.64% 4.96% 3.76% 3.8% 1.74% 1.43% 1.36% 1.74%
2026/02/11 44.68% 14.96% 10.12% 4.14% 3.56% 3.81% 1.86% 1.46% 2.03% 1.61%
2026/02/12 38.61% 17.77% 10.35% 4.23% 2.82% 5.52% 0.91% 2.44% 1.47% 1.72%
2026/02/13 40.59% 17.23% 11.46% 4.8% 2.82% 3.57% 1.59% 2.38% 1.77% 1.7%
2026/02/14 41.47% 16.18% 12.35% 5.25% 2.65% 2.23% 2.12% 2.48% 1.97% 1.01%
2026/02/15 47.19% 17.48% 9.57% 4.78% 1.72% 2.35% 0.99% 2.69% 1.69% 0.84%
2026/02/16 47.78% 15.19% 10.95% 5.32% 1.64% 3.63% 1.34% 2.43% 1.51% 0.97%
2026/02/17 60.25% 14.04% 7.17% 3.72% 2.38% 1.82% 0% 1.2% 1.27% 1.02%
2026/02/18 44.14% 14.63% 15.25% 5.17% 2.94% 3.08% 1.89% 1.39% 1.5% 1.29%
2026/02/19 42.3% 15.31% 15.58% 5.62% 2.65% 2.47% 1.15% 0.96% 2.44% 1.24%
2026/02/20 45.06% 9.84% 11.99% 5.06% 3.29% 3.76% 2.46% 2.02% 1.56% 1.14%
2026/02/21 42.73% 13% 12.36% 6.28% 2.26% 2.78% 2.77% 2.31% 1.64% 1.4%
2026/02/22 46.68% 12.68% 12.85% 5.79% 2.26% 3.12% 0.67% 2.41% 2.26% 1.12%
2026/02/23 45.52% 15.17% 11.95% 4.8% 2.53% 4.69% 0.62% 1.17% 1.36% 1.36%
2026/02/24 40.6% 17.11% 9.81% 5.68% 3.42% 4.66% 1.64% 1.53% 1.98% 2.3%
2026/02/25 45.04% 13.68% 10.27% 6.09% 3.07% 3.89% 2.62% 2.68% 1.55% 1.26%
2026/02/26 44.32% 14.22% 12.7% 5.46% 3.06% 3.62% 1.62% 1.83% 1.72% 1.49%
2026/02/27 42.4% 18.11% 10.17% 6.91% 3.08% 4.12% 1.79% 1.74% 1.73% 1.12%
2026/02/28 45.52% 12.19% 10.88% 5.87% 3.18% 3% 2.33% 1.99% 1.94% 1.15%
  • booking.com
  • hotels.com
  • marriott.com
  • hyatt.com
  • bookonline.com
  • guestreservations.com
  • caesars.com
  • publichotels.com
  • choicehotels.com
  • reservationstays.com

Copyright © Adthena. All rights reserved.

In February 2026, booking.com dominated with a peak spend share of 60.25% on the 17th. Hotels.com and marriott.com showed fluctuating trends, while hyatt.com and bookonline.com maintained steady shares. The month concluded with booking.com leading, followed by hotels.com.

Market Exposure

Competitor Count for US Hospitality Customer Services

Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month. 

Competitor Count - Last month
Competitor Count - Last month
Date Competitor Count
2026/02/01 83
2026/02/02 89
2026/02/03 87
2026/02/04 91
2026/02/05 101
2026/02/06 95
2026/02/07 94
2026/02/08 93
2026/02/09 103
2026/02/10 96
2026/02/11 104
2026/02/12 101
2026/02/13 95
2026/02/14 94
2026/02/15 93
2026/02/16 103
2026/02/17 78
2026/02/18 88
2026/02/19 88
2026/02/20 99
2026/02/21 84
2026/02/22 87
2026/02/23 88
2026/02/24 93
2026/02/25 93
2026/02/26 86
2026/02/27 78
2026/02/28 76

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February saw a dynamic shift in distinct advertisers, peaking at 104 on the 11th. The month concluded with a decrease, ending at 76.

Campaign Efficiency

Market Loss & Market Gains for US Hospitality Customer Services

Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.

Market Loss & Market Gains - Last month
Market Loss & Market Gains - Last month
Name Market Trend
booking.com 2.88%
choicehotels.com 1.51%
marriott.com 0.88%
hyatt.com 0.28%
engine.com 0.09%
reservations.com -0.34%
guestreservations.com -0.41%
airbnb.com -0.44%
publichotels.com -0.49%
hotels.com -2.98%

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In the past month, booking.com surged with a 2.88% click share increase, while hotels.com faced a 2.98% decline. Choicehotels.com also rose by 1.51%.

Campaign Efficiency

US Hospitality Customer Services Share of Impressions

Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.

Date booking.com hotels.com marriott.com bookonline.com guestreservations.com hyatt.com choicehotels.com reservationdesk.com reservationstays.com airbnb.com
2026/02/01 47.11% 17.79% 8.34% 3.16% 4.18% 3.9% 2.22% 0.42% 2.36% 1.2%
2026/02/02 23.24% 13.37% 16.45% 4.85% 8.08% 4.18% 3.87% 2.3% 3.65% 1.85%
2026/02/03 44.08% 16.81% 8.62% 3.24% 4.01% 3.82% 2.96% 1.07% 2.84% 1.44%
2026/02/04 45.48% 16.95% 8.19% 3.06% 4.48% 4.59% 2.23% 1.1% 1.96% 1.82%
2026/02/05 40.27% 15.41% 7.86% 3.67% 6.96% 3.78% 2.39% 1.93% 2.16% 2.36%
2026/02/06 44.41% 13.99% 8.6% 3.67% 4.98% 4.31% 2.61% 1.2% 2.14% 2.23%
2026/02/07 43.17% 15.37% 9.95% 3.54% 2.92% 4.79% 3.15% 1.07% 1.39% 2.13%
2026/02/08 49.14% 15.54% 8.27% 2.18% 3.18% 4.37% 2.79% 0.75% 1.03% 1.71%
2026/02/09 52.17% 13.42% 9.19% 2.04% 4.52% 4.4% 1.81% 1.68% 1.02% 0.76%
2026/02/10 44.23% 15.62% 8.31% 4.71% 4.93% 4.14% 1.75% 2.73% 2.26% 0.85%
2026/02/11 46.72% 13.92% 7.72% 4.37% 4.39% 3.19% 3.29% 1.51% 2% 1.01%
2026/02/12 40.27% 15.41% 7.86% 3.67% 6.96% 3.78% 2.39% 1.93% 2.16% 2.36%
2026/02/13 44.41% 13.99% 8.6% 3.67% 4.98% 4.31% 2.61% 1.2% 2.14% 2.23%
2026/02/14 43.17% 15.37% 9.95% 3.54% 2.92% 4.79% 3.15% 1.07% 1.39% 2.13%
2026/02/15 49.14% 15.54% 8.27% 2.18% 3.18% 4.37% 2.79% 0.75% 1.03% 1.71%
2026/02/16 52.17% 13.42% 9.19% 2.04% 4.52% 4.4% 1.81% 1.68% 1.02% 0.76%
2026/02/17 63.5% 11.32% 5.9% 2.6% 2.25% 3.15% 1.83% 1.45% 1.04% 0.16%
2026/02/18 47.67% 13.6% 11.04% 3.59% 4.38% 3.91% 2.79% 1.63% 1.72% 0.96%
2026/02/19 44.53% 13.85% 11.69% 3.28% 3.53% 3.99% 4.45% 0.74% 1.71% 0.99%
2026/02/20 49.98% 8.08% 8.66% 3.99% 4.61% 3.44% 2.8% 1.97% 1.44% 1.29%
2026/02/21 46.45% 11.39% 9.84% 2.9% 3.69% 4.61% 3.35% 0.79% 1.89% 1.92%
2026/02/22 50.07% 11.02% 9.29% 2.78% 4% 4.35% 4.72% 0.93% 1.47% 1.3%
2026/02/23 47.67% 13.55% 8.95% 3.23% 5.83% 3.73% 2.51% 1.36% 1.77% 0.76%
2026/02/24 41.58% 15.01% 6.88% 4.35% 6.43% 4.67% 3.77% 1.2% 2.82% 1.06%
2026/02/25 47.19% 12.48% 8.15% 3.85% 4.97% 5.07% 2.93% 1.41% 1.54% 0.41%
2026/02/26 45.75% 13.23% 10.04% 3.75% 5.01% 3.88% 3.64% 1.71% 1.9% 0.72%
2026/02/27 43.55% 18.32% 7.27% 3.97% 5.14% 4.73% 3.61% 1.31% 1.49% 0.76%
2026/02/28 48.27% 11.5% 8.62% 4.2% 3.99% 3.79% 3.66% 1.58% 1.54% 0.47%
  • booking.com
  • hotels.com
  • marriott.com
  • bookonline.com
  • guestreservations.com
  • hyatt.com
  • choicehotels.com
  • reservationdesk.com
  • reservationstays.com
  • airbnb.com

Copyright © Adthena. All rights reserved.

In February 2026, Booking.com dominated with a peak impression share of 63.5% on the 17th. Hotels.com fluctuated, ending at 11.5%. Marriott.com saw a mid-month dip, closing at 8.62%. Bookonline.com and Guestreservations.com showed steady trends, while Airbnb.com had a low finish at 0.47%.

Campaign Efficiency

Google Text Ad Copy Insights & Creative Trends for US Hospitality Customer Services

Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.

Google Text Ad Copy Insights & Creative Trends for US Hospitality Customer Services - Last month
  1. 1
    Hotels In Tokyo, Japan - Best Hotels In Tokyo http://www.booking.com

    Find What You Need At Booking.com, The Biggest Travel Site In The World.

  2. 2
    Luxury Hotel Accommodations https://www.fourseasons.com › san › francisco

    In The Heart Of San Francisco — Book Your Stay In Advance And Receive Up To 25% Off Our Room Rate. Stay Longer In San Francisco & Enjoy A Complimentary 4th Night. Cooking Classes. Babysitting Services. Indoor Pool.

  3. 3
    Hotels in Tokyo, Japan https://www.hotels.com

    Upfront Pricing — Book Hotels in Tokyo, Japan. Browse Reviews & Photos. Compare Great...

  4. 4
    Park Hyatt https://www.hyatt.com › park-hyatt

    Official Site — Explore Park Hyatt Hotels And Reward Your Spirit of Adventure. Check Out Various Offers & Deals at Park Hyatt Hotels. Book Now.

  5. 5
    Marriott's Official Site https://www.marriott.com › marriott › hotels

    Marriott® Hotels — Book At Marriott.com For The Best Rates, Guaranteed. Book Now With Marriott Bonvoy® And Rediscover Our Local Offers.

Copyright © Adthena. All rights reserved.

In the bustling world of hospitality, Booking.com leads with its global reach, promising comprehensive travel solutions. Four Seasons entices with luxury and exclusive offers in San Francisco. Hotels.com emphasizes transparency and user reviews. Park Hyatt invites adventure seekers with exclusive deals, while Marriott guarantees the best rates and local experiences.

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