Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the US Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.
See how often AIOs appear and how search intent is distributed across buying signals.
How often a Google AI overview appears on search terms relevant to this category.
| Frequency | Percentage |
|---|---|
| Frequency | 5.41187831965 |
| 94.5881216803 |
A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.
| Frequency | Percentage |
|---|---|
| Frequency | 25 |
| 75 |
Copyright © Adthena. All rights reserved.
Here are the Top 10 competitors in the industry by Share of Clicks for the last month.
| Domain | Share of clicks |
|---|---|
| booking.com | 38.51 |
| marriott.com | 19.18 |
| hotels.com | 13.08 |
| choicehotels.com | 5.72 |
| hyatt.com | 5.72 |
| guestreservations.com | 2.35 |
| publichotels.com | 2.32 |
| bookonline.com | 1.83 |
| caesars.com | 1.81 |
| groupon.com | 1.03 |
| others | 8.45 |
Copyright © Adthena. All rights reserved.
In the PPC landscape, booking.com dominates with 38.51% click share, followed by marriott.com at 19.18%. Others collectively hold 8.45%, showcasing diverse competition.
Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month.
| Date | booking.com | hotels.com | marriott.com | hyatt.com | bookonline.com | guestreservations.com | caesars.com | publichotels.com | choicehotels.com | reservationstays.com |
|---|---|---|---|---|---|---|---|---|---|---|
| 2026/02/01 | 42.67% | 20.88% | 10.82% | 4.69% | 2.47% | 3.08% | 1.29% | 2.38% | 1.43% | 1.83% |
| 2026/02/02 | 23.96% | 16.31% | 18.99% | 5.3% | 3.62% | 5.54% | 0.68% | 2.9% | 2.23% | 2.69% |
| 2026/02/03 | 41.86% | 19.32% | 11.03% | 4.24% | 2.6% | 3.12% | 0.83% | 2.38% | 1.57% | 2.29% |
| 2026/02/04 | 42.27% | 19.98% | 10.63% | 4.73% | 2.42% | 3.61% | 1.59% | 1.43% | 1.32% | 1.58% |
| 2026/02/05 | 38.96% | 17.93% | 10.41% | 4.24% | 2.84% | 5.57% | 0.92% | 2.46% | 1.49% | 1.73% |
| 2026/02/06 | 40.68% | 17.27% | 11.49% | 4.81% | 2.83% | 3.58% | 1.59% | 2.38% | 1.74% | 1.7% |
| 2026/02/07 | 41.52% | 16.2% | 12.36% | 5.25% | 2.65% | 2.23% | 2.12% | 2.48% | 1.97% | 1.01% |
| 2026/02/08 | 47.26% | 17.51% | 9.58% | 4.78% | 1.73% | 2.35% | 0.99% | 2.69% | 1.68% | 0.84% |
| 2026/02/09 | 47.82% | 15.2% | 10.96% | 5.31% | 1.64% | 3.63% | 1.34% | 2.43% | 1.51% | 0.97% |
| 2026/02/10 | 42.21% | 17.43% | 10.64% | 4.96% | 3.76% | 3.8% | 1.74% | 1.43% | 1.36% | 1.74% |
| 2026/02/11 | 44.68% | 14.96% | 10.12% | 4.14% | 3.56% | 3.81% | 1.86% | 1.46% | 2.03% | 1.61% |
| 2026/02/12 | 38.61% | 17.77% | 10.35% | 4.23% | 2.82% | 5.52% | 0.91% | 2.44% | 1.47% | 1.72% |
| 2026/02/13 | 40.59% | 17.23% | 11.46% | 4.8% | 2.82% | 3.57% | 1.59% | 2.38% | 1.77% | 1.7% |
| 2026/02/14 | 41.47% | 16.18% | 12.35% | 5.25% | 2.65% | 2.23% | 2.12% | 2.48% | 1.97% | 1.01% |
| 2026/02/15 | 47.19% | 17.48% | 9.57% | 4.78% | 1.72% | 2.35% | 0.99% | 2.69% | 1.69% | 0.84% |
| 2026/02/16 | 47.78% | 15.19% | 10.95% | 5.32% | 1.64% | 3.63% | 1.34% | 2.43% | 1.51% | 0.97% |
| 2026/02/17 | 60.25% | 14.04% | 7.17% | 3.72% | 2.38% | 1.82% | 0% | 1.2% | 1.27% | 1.02% |
| 2026/02/18 | 44.14% | 14.63% | 15.25% | 5.17% | 2.94% | 3.08% | 1.89% | 1.39% | 1.5% | 1.29% |
| 2026/02/19 | 42.3% | 15.31% | 15.58% | 5.62% | 2.65% | 2.47% | 1.15% | 0.96% | 2.44% | 1.24% |
| 2026/02/20 | 45.06% | 9.84% | 11.99% | 5.06% | 3.29% | 3.76% | 2.46% | 2.02% | 1.56% | 1.14% |
| 2026/02/21 | 42.73% | 13% | 12.36% | 6.28% | 2.26% | 2.78% | 2.77% | 2.31% | 1.64% | 1.4% |
| 2026/02/22 | 46.68% | 12.68% | 12.85% | 5.79% | 2.26% | 3.12% | 0.67% | 2.41% | 2.26% | 1.12% |
| 2026/02/23 | 45.52% | 15.17% | 11.95% | 4.8% | 2.53% | 4.69% | 0.62% | 1.17% | 1.36% | 1.36% |
| 2026/02/24 | 40.6% | 17.11% | 9.81% | 5.68% | 3.42% | 4.66% | 1.64% | 1.53% | 1.98% | 2.3% |
| 2026/02/25 | 45.04% | 13.68% | 10.27% | 6.09% | 3.07% | 3.89% | 2.62% | 2.68% | 1.55% | 1.26% |
| 2026/02/26 | 44.32% | 14.22% | 12.7% | 5.46% | 3.06% | 3.62% | 1.62% | 1.83% | 1.72% | 1.49% |
| 2026/02/27 | 42.4% | 18.11% | 10.17% | 6.91% | 3.08% | 4.12% | 1.79% | 1.74% | 1.73% | 1.12% |
| 2026/02/28 | 45.52% | 12.19% | 10.88% | 5.87% | 3.18% | 3% | 2.33% | 1.99% | 1.94% | 1.15% |
Copyright © Adthena. All rights reserved.
In February 2026, booking.com dominated with a peak spend share of 60.25% on the 17th. Hotels.com and marriott.com showed fluctuating trends, while hyatt.com and bookonline.com maintained steady shares. The month concluded with booking.com leading, followed by hotels.com.
Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month.
| Date | Competitor Count |
|---|---|
| 2026/02/01 | 83 |
| 2026/02/02 | 89 |
| 2026/02/03 | 87 |
| 2026/02/04 | 91 |
| 2026/02/05 | 101 |
| 2026/02/06 | 95 |
| 2026/02/07 | 94 |
| 2026/02/08 | 93 |
| 2026/02/09 | 103 |
| 2026/02/10 | 96 |
| 2026/02/11 | 104 |
| 2026/02/12 | 101 |
| 2026/02/13 | 95 |
| 2026/02/14 | 94 |
| 2026/02/15 | 93 |
| 2026/02/16 | 103 |
| 2026/02/17 | 78 |
| 2026/02/18 | 88 |
| 2026/02/19 | 88 |
| 2026/02/20 | 99 |
| 2026/02/21 | 84 |
| 2026/02/22 | 87 |
| 2026/02/23 | 88 |
| 2026/02/24 | 93 |
| 2026/02/25 | 93 |
| 2026/02/26 | 86 |
| 2026/02/27 | 78 |
| 2026/02/28 | 76 |
Copyright © Adthena. All rights reserved.
February saw a dynamic shift in distinct advertisers, peaking at 104 on the 11th. The month concluded with a decrease, ending at 76.
Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.
Copyright © Adthena. All rights reserved.
In the past month, booking.com surged with a 2.88% click share increase, while hotels.com faced a 2.98% decline. Choicehotels.com also rose by 1.51%.
Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.
| Date | booking.com | hotels.com | marriott.com | bookonline.com | guestreservations.com | hyatt.com | choicehotels.com | reservationdesk.com | reservationstays.com | airbnb.com |
|---|---|---|---|---|---|---|---|---|---|---|
| 2026/02/01 | 47.11% | 17.79% | 8.34% | 3.16% | 4.18% | 3.9% | 2.22% | 0.42% | 2.36% | 1.2% |
| 2026/02/02 | 23.24% | 13.37% | 16.45% | 4.85% | 8.08% | 4.18% | 3.87% | 2.3% | 3.65% | 1.85% |
| 2026/02/03 | 44.08% | 16.81% | 8.62% | 3.24% | 4.01% | 3.82% | 2.96% | 1.07% | 2.84% | 1.44% |
| 2026/02/04 | 45.48% | 16.95% | 8.19% | 3.06% | 4.48% | 4.59% | 2.23% | 1.1% | 1.96% | 1.82% |
| 2026/02/05 | 40.27% | 15.41% | 7.86% | 3.67% | 6.96% | 3.78% | 2.39% | 1.93% | 2.16% | 2.36% |
| 2026/02/06 | 44.41% | 13.99% | 8.6% | 3.67% | 4.98% | 4.31% | 2.61% | 1.2% | 2.14% | 2.23% |
| 2026/02/07 | 43.17% | 15.37% | 9.95% | 3.54% | 2.92% | 4.79% | 3.15% | 1.07% | 1.39% | 2.13% |
| 2026/02/08 | 49.14% | 15.54% | 8.27% | 2.18% | 3.18% | 4.37% | 2.79% | 0.75% | 1.03% | 1.71% |
| 2026/02/09 | 52.17% | 13.42% | 9.19% | 2.04% | 4.52% | 4.4% | 1.81% | 1.68% | 1.02% | 0.76% |
| 2026/02/10 | 44.23% | 15.62% | 8.31% | 4.71% | 4.93% | 4.14% | 1.75% | 2.73% | 2.26% | 0.85% |
| 2026/02/11 | 46.72% | 13.92% | 7.72% | 4.37% | 4.39% | 3.19% | 3.29% | 1.51% | 2% | 1.01% |
| 2026/02/12 | 40.27% | 15.41% | 7.86% | 3.67% | 6.96% | 3.78% | 2.39% | 1.93% | 2.16% | 2.36% |
| 2026/02/13 | 44.41% | 13.99% | 8.6% | 3.67% | 4.98% | 4.31% | 2.61% | 1.2% | 2.14% | 2.23% |
| 2026/02/14 | 43.17% | 15.37% | 9.95% | 3.54% | 2.92% | 4.79% | 3.15% | 1.07% | 1.39% | 2.13% |
| 2026/02/15 | 49.14% | 15.54% | 8.27% | 2.18% | 3.18% | 4.37% | 2.79% | 0.75% | 1.03% | 1.71% |
| 2026/02/16 | 52.17% | 13.42% | 9.19% | 2.04% | 4.52% | 4.4% | 1.81% | 1.68% | 1.02% | 0.76% |
| 2026/02/17 | 63.5% | 11.32% | 5.9% | 2.6% | 2.25% | 3.15% | 1.83% | 1.45% | 1.04% | 0.16% |
| 2026/02/18 | 47.67% | 13.6% | 11.04% | 3.59% | 4.38% | 3.91% | 2.79% | 1.63% | 1.72% | 0.96% |
| 2026/02/19 | 44.53% | 13.85% | 11.69% | 3.28% | 3.53% | 3.99% | 4.45% | 0.74% | 1.71% | 0.99% |
| 2026/02/20 | 49.98% | 8.08% | 8.66% | 3.99% | 4.61% | 3.44% | 2.8% | 1.97% | 1.44% | 1.29% |
| 2026/02/21 | 46.45% | 11.39% | 9.84% | 2.9% | 3.69% | 4.61% | 3.35% | 0.79% | 1.89% | 1.92% |
| 2026/02/22 | 50.07% | 11.02% | 9.29% | 2.78% | 4% | 4.35% | 4.72% | 0.93% | 1.47% | 1.3% |
| 2026/02/23 | 47.67% | 13.55% | 8.95% | 3.23% | 5.83% | 3.73% | 2.51% | 1.36% | 1.77% | 0.76% |
| 2026/02/24 | 41.58% | 15.01% | 6.88% | 4.35% | 6.43% | 4.67% | 3.77% | 1.2% | 2.82% | 1.06% |
| 2026/02/25 | 47.19% | 12.48% | 8.15% | 3.85% | 4.97% | 5.07% | 2.93% | 1.41% | 1.54% | 0.41% |
| 2026/02/26 | 45.75% | 13.23% | 10.04% | 3.75% | 5.01% | 3.88% | 3.64% | 1.71% | 1.9% | 0.72% |
| 2026/02/27 | 43.55% | 18.32% | 7.27% | 3.97% | 5.14% | 4.73% | 3.61% | 1.31% | 1.49% | 0.76% |
| 2026/02/28 | 48.27% | 11.5% | 8.62% | 4.2% | 3.99% | 3.79% | 3.66% | 1.58% | 1.54% | 0.47% |
Copyright © Adthena. All rights reserved.
In February 2026, Booking.com dominated with a peak impression share of 63.5% on the 17th. Hotels.com fluctuated, ending at 11.5%. Marriott.com saw a mid-month dip, closing at 8.62%. Bookonline.com and Guestreservations.com showed steady trends, while Airbnb.com had a low finish at 0.47%.
Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.
Find What You Need At Booking.com, The Biggest Travel Site In The World.
In The Heart Of San Francisco — Book Your Stay In Advance And Receive Up To 25% Off Our Room Rate. Stay Longer In San Francisco & Enjoy A Complimentary 4th Night. Cooking Classes. Babysitting Services. Indoor Pool.
Upfront Pricing — Book Hotels in Tokyo, Japan. Browse Reviews & Photos. Compare Great...
Official Site — Explore Park Hyatt Hotels And Reward Your Spirit of Adventure. Check Out Various Offers & Deals at Park Hyatt Hotels. Book Now.
Marriott® Hotels — Book At Marriott.com For The Best Rates, Guaranteed. Book Now With Marriott Bonvoy® And Rediscover Our Local Offers.
Copyright © Adthena. All rights reserved.
In the bustling world of hospitality, Booking.com leads with its global reach, promising comprehensive travel solutions. Four Seasons entices with luxury and exclusive offers in San Francisco. Hotels.com emphasizes transparency and user reviews. Park Hyatt invites adventure seekers with exclusive deals, while Marriott guarantees the best rates and local experiences.
Imagine being able to instantly see your competitors Market Share, Share of Spend and their top performing ad copy so you can effectively benchmark your own performance.
Adthena’s PPC Market Share reports provide an instant view of performance insights across hundreds of sub-industries – so you can do just that.
How to use the US Hospitality Customer Services February 2026 Report
Think of these reports as a cheat sheet for your industry’s search landscape. Check out this short article for a breakdown of each report and how they can benefit your strategy.
Data within the US Hospitality Customer Services February 2026 Report is aggregated every month, highlighting the most significant changes from the previous period.
We use observed data from Google’s search results pages. With 20 million Google SERPs indexed per day. Adthena forms a global index of publicly available searches on Google.
On top of observed data, our data science models and patented technology expand on the insights through estimated metrics like market share, share of spend, and more.
We have 12 years of historical data across industries and our custom-built AI models learn from continuously updated data every day.
The US Hospitality Customer Services February 2026 Report is powered by Adthena’s Whole Market View, which is the patented technology that drives value for our 300 enterprise customers.
Our unique approach to search intelligence ingests Google’s Keyword Planner into its learning models, providing a more accurate and up-to-date view of keyword data compared to traditional panel data methods.
With daily data collection and updates, Adthena offers a closer-to-real-time view of the Google Ads auction, enabling timely insights and adjustments.
Adthena focuses specifically on Google Ads, providing a deep dive into the channel and offering detailed insights into its workings. By processing 10 TB of new data daily and employing AI and machine learning models to analyze millions of Google Ads searches per second, Adthena provides a comprehensive and in-depth view of the competitive landscape.
Learn more about our data accuracy
Yes. The US Hospitality Customer Services February 2026 Report aggregates data from across both device types and Google Shopping.
The US Hospitality Customer Services February 2026 Report is for enterprise brands and agencies who want quick and high-level, historical benchmarks that are easily digestible and reveal insights, trends and market winners relevant to their own industry.
Our search consultants can introduce you to data that is specific to your organization, based on the size of the relevant search term and competitor universe, and the geographies that need monitoring.
Complete the form below to get started.
Ask Arlo leverages real-time GenAI to answer customers’ questions about their own search data and receive instant, tailored responses and reports directly within the Adthena platform.
With millions of Google SERPs indexed every day, Arlo never misses a trick and makes sure you’re always up to date.
The data on this page is just a sample of the billions of data points we hold at Adthena. The insights generated by Ask Arlo, leverage real-time GenAI to answer questions about your search data.
Our search consultants can introduce you to Whole Market View data that is specific to your organization, based on the size of the relevant search term and competitor universe, and the locations that you need monitoring.