Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the UK Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.
See how often AIOs appear and how search intent is distributed across buying signals.
How often a Google AI overview appears on search terms relevant to this category.
| Frequency | Percentage |
|---|---|
| Frequency | 3.03562075799 |
| 96.964379242 |
A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.
| Frequency | Percentage |
|---|---|
| Frequency | 24 |
| 76 |
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Here are the Top 10 competitors in the industry by Share of Clicks for the last month.
| Domain | Share of clicks |
|---|---|
| booking.com | 39.83 |
| premierinn.com | 17.77 |
| travelodge.co.uk | 13.15 |
| ihg.com | 4.09 |
| hotels.com | 2.6 |
| marriott.com | 2.31 |
| guestreservations.com | 2.3 |
| britanniahotels.com | 1.67 |
| accor.com | 1.63 |
| hotelsone.com | 1.32 |
| others | 13.33 |
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Booking.com dominates with 39.83% click share, followed by Premier Inn at 17.77%. Travelodge holds 13.15%, while ‘others’ collectively capture 13.33%.
Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month.
| Date | booking.com | premierinn.com | travelodge.co.uk | ihg.com | hotels.com | britanniahotels.com | guestreservations.com | accor.com | marriott.com | hotelsone.com |
|---|---|---|---|---|---|---|---|---|---|---|
| 2025/10/01 | 43.04% | 15.3% | 9.84% | 3.68% | 4.11% | 0.64% | 3.22% | 1.62% | 2.59% | 1.53% |
| 2025/10/02 | 44.2% | 16.87% | 9.37% | 3.42% | 4.62% | 0.36% | 3.04% | 1.6% | 2.6% | 1.55% |
| 2025/10/03 | 42.63% | 18.46% | 7.06% | 4.37% | 3.58% | 0.85% | 2.64% | 1.6% | 2.04% | 2.17% |
| 2025/10/04 | 41.53% | 16.54% | 11.45% | 2.04% | 3.38% | 1.36% | 1.61% | 2.18% | 3.55% | 2.47% |
| 2025/10/05 | 41.46% | 16.32% | 10.88% | 2.64% | 4.27% | 1.49% | 1.89% | 1.56% | 3.36% | 0.91% |
| 2025/10/06 | 40.11% | 16.56% | 11.97% | 2.72% | 3.73% | 1.04% | 3.89% | 2.22% | 1.8% | 2.64% |
| 2025/10/07 | 43.04% | 15.21% | 12.71% | 3.29% | 4.27% | 2.24% | 2.3% | 1.83% | 1.81% | 1.58% |
| 2025/10/08 | 39.78% | 17.34% | 14.73% | 3.66% | 3.72% | 2.38% | 1.89% | 1.21% | 2.38% | 1.87% |
| 2025/10/09 | 40.68% | 16.59% | 12.88% | 4.52% | 3.46% | 2.35% | 2.07% | 1.69% | 2.06% | 2.07% |
| 2025/10/10 | 40.52% | 17.04% | 12.21% | 3.43% | 3.03% | 2.3% | 3.95% | 1.28% | 2.42% | 2.81% |
| 2025/10/11 | 39.32% | 19.66% | 12.85% | 4.35% | 3.55% | 1.15% | 2.74% | 1.8% | 2.93% | 1.76% |
| 2025/10/12 | 38.67% | 20.23% | 12.96% | 3.77% | 3.01% | 2.16% | 2.4% | 1.52% | 2.37% | 1.72% |
| 2025/10/13 | 37.43% | 20.22% | 12.87% | 4.94% | 1.62% | 1.05% | 3.86% | 1.81% | 2.58% | 2.17% |
| 2025/10/14 | 35.58% | 18.82% | 13.64% | 3.21% | 3.99% | 1.85% | 3.64% | 1.24% | 2.44% | 1.67% |
| 2025/10/15 | 37.3% | 19.33% | 14.94% | 2.81% | 1.18% | 1.88% | 2.94% | 2.11% | 3.14% | 1.36% |
| 2025/10/16 | 37.05% | 20.31% | 15.09% | 2.74% | 1.72% | 2.51% | 2.24% | 1.07% | 2.33% | 2.16% |
| 2025/10/17 | 35.41% | 23.89% | 12.74% | 2.98% | 1.34% | 2.62% | 2.11% | 1.93% | 3.85% | 0.93% |
| 2025/10/18 | 35.11% | 17.79% | 16.81% | 5.6% | 2.31% | 0.97% | 1.55% | 1.44% | 2.6% | 0.51% |
| 2025/10/19 | 37.13% | 17.98% | 15.63% | 4.4% | 0.81% | 1.74% | 1.1% | 1.53% | 2.54% | 1.52% |
| 2025/10/20 | 37.22% | 19.05% | 14.19% | 4.63% | 2.28% | 1.31% | 3.01% | 1.99% | 2.14% | 0.94% |
| 2025/10/21 | 35.69% | 19.31% | 19.58% | 3.81% | 1.36% | 0.34% | 2.31% | 1.84% | 1.72% | 1.03% |
| 2025/10/22 | 37.45% | 17.06% | 16.23% | 6.43% | 1.65% | 2.35% | 2.75% | 1.62% | 2.41% | 1.27% |
| 2025/10/23 | 39.32% | 17.06% | 15.93% | 6.36% | 1.9% | 1.55% | 1.71% | 1.38% | 1.7% | 0.23% |
| 2025/10/24 | 41.37% | 17.82% | 15.29% | 5.58% | 2.51% | 0.45% | 1.13% | 1.46% | 1.3% | 0.59% |
| 2025/10/25 | 41.28% | 19.84% | 14.57% | 5.01% | 1.45% | 1.41% | 1.74% | 1.35% | 2.03% | 0.34% |
| 2025/10/26 | 41.68% | 17.52% | 13.41% | 5.09% | 2.06% | 1.88% | 1.46% | 1.02% | 2.23% | 0.62% |
| 2025/10/27 | 40.37% | 17.7% | 13.25% | 5.05% | 2.92% | 1.59% | 2% | 1.59% | 1.84% | 0.32% |
| 2025/10/28 | 41.21% | 16.9% | 13.89% | 6.54% | 1.76% | 0.68% | 1.43% | 1.87% | 1.78% | 0.39% |
| 2025/10/29 | 42.13% | 17.37% | 12.56% | 7.11% | 3.03% | 0.72% | 1.73% | 1.36% | 1.74% | 1.1% |
| 2025/10/30 | 40.18% | 16.35% | 12.52% | 6.35% | 2.89% | 1.41% | 1.64% | 1.83% | 2.07% | 0.55% |
| 2025/10/31 | 37.96% | 19.59% | 13.14% | 6.16% | 2.48% | 2.47% | 2.13% | 1.67% | 1.23% | 0.59% |
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In October 2025, Booking.com led PPC spend, peaking early at 44.20% before a decline to 37.96%. PremierInn.com saw a mid-month surge, reaching 23.89%. Travelodge.co.uk and IHG.com showed steady growth, while Hotels.com fluctuated. The month ended with Booking.com still dominant.
Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month.
| Date | Competitor Count |
|---|---|
| 2025/10/01 | 95 |
| 2025/10/02 | 95 |
| 2025/10/03 | 100 |
| 2025/10/04 | 95 |
| 2025/10/05 | 100 |
| 2025/10/06 | 98 |
| 2025/10/07 | 95 |
| 2025/10/08 | 93 |
| 2025/10/09 | 99 |
| 2025/10/10 | 106 |
| 2025/10/11 | 100 |
| 2025/10/12 | 96 |
| 2025/10/13 | 95 |
| 2025/10/14 | 95 |
| 2025/10/15 | 92 |
| 2025/10/16 | 88 |
| 2025/10/17 | 82 |
| 2025/10/18 | 85 |
| 2025/10/19 | 99 |
| 2025/10/20 | 95 |
| 2025/10/21 | 86 |
| 2025/10/22 | 86 |
| 2025/10/23 | 92 |
| 2025/10/24 | 93 |
| 2025/10/25 | 95 |
| 2025/10/26 | 96 |
| 2025/10/27 | 94 |
| 2025/10/28 | 98 |
| 2025/10/29 | 97 |
| 2025/10/30 | 95 |
| 2025/10/31 | 94 |
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October began with 95 advertisers, fluctuating throughout. Peaks reached 106 on October 10, then declined to 82 by October 17. The month concluded with 94 advertisers.
Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.
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In the past month, ihg.com surged by 2.29% in click share, while hotelsone.com dropped by 1.13%.
Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.
| Date | booking.com | premierinn.com | travelodge.co.uk | ihg.com | hotels.com | britanniahotels.com | guestreservations.com | accor.com | marriott.com | h10hotels.com |
|---|---|---|---|---|---|---|---|---|---|---|
| 2025/10/01 | 41.9% | 14.32% | 10.35% | 3.64% | 3.61% | 0.65% | 3.45% | 2.03% | 2.96% | 1.41% |
| 2025/10/02 | 42.51% | 15.98% | 9.66% | 3.21% | 4.2% | 0.32% | 3.02% | 1.96% | 2.8% | 2.26% |
| 2025/10/03 | 40.85% | 17.56% | 7.91% | 4.22% | 3.41% | 1% | 3.06% | 1.87% | 2.23% | 1.22% |
| 2025/10/04 | 39.94% | 15.81% | 11.06% | 1.99% | 3.42% | 1.33% | 2.22% | 2.55% | 3.95% | 0.97% |
| 2025/10/05 | 40.02% | 15.82% | 10.62% | 2.48% | 4.16% | 1.45% | 1.99% | 1.84% | 3.77% | 1.44% |
| 2025/10/06 | 39.24% | 16.26% | 11.46% | 2.61% | 3.48% | 1.04% | 4.25% | 2.48% | 2.12% | 1.28% |
| 2025/10/07 | 42.17% | 14.59% | 12.33% | 3.07% | 4.17% | 2.32% | 2.55% | 2.12% | 2.14% | 1.25% |
| 2025/10/08 | 38.56% | 16.8% | 14.5% | 3.45% | 3.64% | 2.39% | 2.04% | 1.39% | 2.77% | 1.33% |
| 2025/10/09 | 40.21% | 16.07% | 12.57% | 4.44% | 3.3% | 2.38% | 2.2% | 1.95% | 2.47% | 1.23% |
| 2025/10/10 | 39.5% | 16.8% | 11.8% | 3.34% | 2.85% | 2.34% | 4.11% | 1.42% | 2.91% | 0.81% |
| 2025/10/11 | 38.32% | 19.41% | 12.22% | 4.4% | 3.65% | 1.17% | 3.25% | 2.06% | 3.52% | 1.35% |
| 2025/10/12 | 37.48% | 20.15% | 11.91% | 4.36% | 3.15% | 2.28% | 2.73% | 1.74% | 2.84% | 1.17% |
| 2025/10/13 | 36.92% | 19.27% | 11.83% | 5.03% | 1.77% | 1.12% | 4.18% | 2.07% | 3.13% | 1.48% |
| 2025/10/14 | 34.95% | 17.76% | 12.81% | 3.11% | 4.04% | 2.06% | 3.83% | 1.42% | 3.01% | 1.56% |
| 2025/10/15 | 36.33% | 17.68% | 13.59% | 2.88% | 1.22% | 2.16% | 3.34% | 2.47% | 3.88% | 1.82% |
| 2025/10/16 | 36.59% | 18.97% | 13.95% | 2.68% | 1.78% | 2.91% | 2.51% | 1.22% | 2.88% | 1.51% |
| 2025/10/17 | 34.77% | 23.05% | 11.19% | 2.95% | 1.41% | 3.07% | 2.52% | 2.25% | 4.63% | 1.38% |
| 2025/10/18 | 34.34% | 16.49% | 15.68% | 6% | 2.29% | 1.13% | 1.78% | 1.6% | 3.15% | 2.35% |
| 2025/10/19 | 36.15% | 16.39% | 14.08% | 4.56% | 0.85% | 2.04% | 1.21% | 1.7% | 3.07% | 2.8% |
| 2025/10/20 | 36.65% | 18.13% | 12.61% | 4.82% | 2.43% | 1.57% | 3.5% | 2.25% | 2.48% | 1.34% |
| 2025/10/21 | 34.77% | 18.83% | 17.68% | 3.99% | 1.34% | 0.4% | 2.63% | 2.12% | 2.2% | 1.62% |
| 2025/10/22 | 36.99% | 15.5% | 14.68% | 6.85% | 1.75% | 2.73% | 3.41% | 1.78% | 2.67% | 1.32% |
| 2025/10/23 | 38.99% | 15.86% | 14.73% | 6.79% | 1.9% | 1.91% | 1.97% | 1.48% | 2.05% | 1.79% |
| 2025/10/24 | 40.57% | 16.72% | 14.11% | 5.8% | 2.68% | 0.55% | 1.22% | 1.64% | 1.5% | 1.8% |
| 2025/10/25 | 40.77% | 19.18% | 13.35% | 5.29% | 1.6% | 1.64% | 2% | 1.48% | 2.3% | 1.31% |
| 2025/10/26 | 41.15% | 16.22% | 12.21% | 5.27% | 2.18% | 2.23% | 1.67% | 1.13% | 2.58% | 2.65% |
| 2025/10/27 | 39.46% | 16.59% | 11.91% | 5.18% | 2.9% | 1.82% | 2.54% | 1.83% | 2.07% | 1.67% |
| 2025/10/28 | 40.16% | 15.5% | 12.81% | 6.65% | 1.93% | 0.79% | 1.59% | 2.19% | 2.14% | 1.73% |
| 2025/10/29 | 41.45% | 16% | 11.73% | 7.41% | 3.26% | 0.71% | 1.91% | 1.57% | 2.05% | 2.49% |
| 2025/10/30 | 39.16% | 14.51% | 12.03% | 6.54% | 3.34% | 1.45% | 1.95% | 2.18% | 2.33% | 1.51% |
| 2025/10/31 | 36.75% | 18.56% | 12.34% | 6.33% | 2.79% | 2.56% | 2.45% | 1.97% | 1.25% | 0.96% |
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In October 2025, Booking.com led with fluctuating impressions, peaking early and stabilizing mid-month. Premier Inn saw a mid-month surge, while Travelodge’s share rose steadily. IHG and Hotels.com experienced varied trends, with IHG peaking late. The month concluded with Booking.com maintaining dominance.
Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.
Book your Hotel in Park Lane, London. Quick, Easy Booking. No Reservation Costs. Book...
Leading Global Hotel Company With 20 Brands And Over 6,600+ Hotels and Resorts Worldwide
Marriott's Official Site — See How Rewarding The World Really Is. Earn Nights, Experiences And More. Book Now With Marriott...
Premier Inn — Plan Your Break With Our Flexible Rate Options. Premier Inn Has Comfort You Can Count On.
Stay With Travelodge For Great Value And King Size Comfort. Book Your Room Now! Book Early So You Don't Miss Out! Rooms From £39. Book Online...
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In the competitive landscape of Google’s SERP, Booking.com entices with a “Best Price Guarantee” for Park Lane Hotel, London, emphasizing ease and no reservation costs. IHG highlights its global reach with 6,600+ hotels, while Marriott focuses on rewarding experiences. Premier Inn assures comfort with flexible rates, and Travelodge offers value with rooms starting at £39.
Imagine being able to instantly see your competitors Market Share, Share of Spend and their top performing ad copy so you can effectively benchmark your own performance.
Adthena’s PPC Market Share reports provide an instant view of performance insights across hundreds of sub-industries – so you can do just that.
How to use the UK Hospitality Customer Services October 2025 Report
Think of these reports as a cheat sheet for your industry’s search landscape. Check out this short article for a breakdown of each report and how they can benefit your strategy.
Data within the UK Hospitality Customer Services October 2025 Report is aggregated every month, highlighting the most significant changes from the previous period.
We use observed data from Google’s search results pages. With 20 million Google SERPs indexed per day. Adthena forms a global index of publicly available searches on Google.
On top of observed data, our data science models and patented technology expand on the insights through estimated metrics like market share, share of spend, and more.
We have 12 years of historical data across industries and our custom-built AI models learn from continuously updated data every day.
The UK Hospitality Customer Services October 2025 Report is powered by Adthena’s Whole Market View, which is the patented technology that drives value for our 300 enterprise customers.
Our unique approach to search intelligence ingests Google’s Keyword Planner into its learning models, providing a more accurate and up-to-date view of keyword data compared to traditional panel data methods.
With daily data collection and updates, Adthena offers a closer-to-real-time view of the Google Ads auction, enabling timely insights and adjustments.
Adthena focuses specifically on Google Ads, providing a deep dive into the channel and offering detailed insights into its workings. By processing 10 TB of new data daily and employing AI and machine learning models to analyze millions of Google Ads searches per second, Adthena provides a comprehensive and in-depth view of the competitive landscape.
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Yes. The UK Hospitality Customer Services October 2025 Report aggregates data from across both device types and Google Shopping.
The UK Hospitality Customer Services October 2025 Report is for enterprise brands and agencies who want quick and high-level, historical benchmarks that are easily digestible and reveal insights, trends and market winners relevant to their own industry.
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With millions of Google SERPs indexed every day, Arlo never misses a trick and makes sure you’re always up to date.
The data on this page is just a sample of the billions of data points we hold at Adthena. The insights generated by Ask Arlo, leverage real-time GenAI to answer questions about your search data.
Our search consultants can introduce you to Whole Market View data that is specific to your organization, based on the size of the relevant search term and competitor universe, and the locations that you need monitoring.