UK Hospitality Customer Services - PPC Market Share Analysis October 2025

Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the UK Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.

Customer Services – UK

Google AI Overview visibility for Hospitality Customer Services UK

See how often AIOs appear and how search intent is distributed across buying signals.

AIO Frequency

How often a Google AI overview appears on search terms relevant to this category.

Frequency Percentage
Frequency 3.03562075799
96.964379242
3%

Complex Query Frequency

A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.

Frequency Percentage
Frequency 24
76
24%

Search Intent Distribution

Breakdown of search queries by their underlying goal.

Intent Distribution
Investigational 1%
Transactional 30%
Navigational 2%
Seasonal 1%
Local 11%
Problem Solving 6%

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Market Exposure

Share of Clicks for top 10 UK Hospitality Customer Services brands

Here are the Top 10 competitors in the industry by Share of Clicks for the last month.

Share of Clicks - Last month
Share of Clicks - Last month
Domain Share of clicks
booking.com 39.83
premierinn.com 17.77
travelodge.co.uk 13.15
ihg.com 4.09
hotels.com 2.6
marriott.com 2.31
guestreservations.com 2.3
britanniahotels.com 1.67
accor.com 1.63
hotelsone.com 1.32
others 13.33
  • booking.com - 39.83%
  • premierinn.com - 17.77%
  • travelodge.co.uk - 13.15%
  • ihg.com - 4.09%
  • hotels.com - 2.6%
  • marriott.com - 2.31%
  • guestreservations.com - 2.3%
  • britanniahotels.com - 1.67%
  • accor.com - 1.63%
  • hotelsone.com - 1.32%
  • others - 13.33%

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Booking.com dominates with 39.83% click share, followed by Premier Inn at 17.77%. Travelodge holds 13.15%, while ‘others’ collectively capture 13.33%.

Market Exposure

Share of Spend for the top 10 UK Hospitality Customer Services brands

Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month. 

Share of Spend - Last Month
Share of Spend - Last Month
Date booking.com premierinn.com travelodge.co.uk ihg.com hotels.com britanniahotels.com guestreservations.com accor.com marriott.com hotelsone.com
2025/10/01 43.04% 15.3% 9.84% 3.68% 4.11% 0.64% 3.22% 1.62% 2.59% 1.53%
2025/10/02 44.2% 16.87% 9.37% 3.42% 4.62% 0.36% 3.04% 1.6% 2.6% 1.55%
2025/10/03 42.63% 18.46% 7.06% 4.37% 3.58% 0.85% 2.64% 1.6% 2.04% 2.17%
2025/10/04 41.53% 16.54% 11.45% 2.04% 3.38% 1.36% 1.61% 2.18% 3.55% 2.47%
2025/10/05 41.46% 16.32% 10.88% 2.64% 4.27% 1.49% 1.89% 1.56% 3.36% 0.91%
2025/10/06 40.11% 16.56% 11.97% 2.72% 3.73% 1.04% 3.89% 2.22% 1.8% 2.64%
2025/10/07 43.04% 15.21% 12.71% 3.29% 4.27% 2.24% 2.3% 1.83% 1.81% 1.58%
2025/10/08 39.78% 17.34% 14.73% 3.66% 3.72% 2.38% 1.89% 1.21% 2.38% 1.87%
2025/10/09 40.68% 16.59% 12.88% 4.52% 3.46% 2.35% 2.07% 1.69% 2.06% 2.07%
2025/10/10 40.52% 17.04% 12.21% 3.43% 3.03% 2.3% 3.95% 1.28% 2.42% 2.81%
2025/10/11 39.32% 19.66% 12.85% 4.35% 3.55% 1.15% 2.74% 1.8% 2.93% 1.76%
2025/10/12 38.67% 20.23% 12.96% 3.77% 3.01% 2.16% 2.4% 1.52% 2.37% 1.72%
2025/10/13 37.43% 20.22% 12.87% 4.94% 1.62% 1.05% 3.86% 1.81% 2.58% 2.17%
2025/10/14 35.58% 18.82% 13.64% 3.21% 3.99% 1.85% 3.64% 1.24% 2.44% 1.67%
2025/10/15 37.3% 19.33% 14.94% 2.81% 1.18% 1.88% 2.94% 2.11% 3.14% 1.36%
2025/10/16 37.05% 20.31% 15.09% 2.74% 1.72% 2.51% 2.24% 1.07% 2.33% 2.16%
2025/10/17 35.41% 23.89% 12.74% 2.98% 1.34% 2.62% 2.11% 1.93% 3.85% 0.93%
2025/10/18 35.11% 17.79% 16.81% 5.6% 2.31% 0.97% 1.55% 1.44% 2.6% 0.51%
2025/10/19 37.13% 17.98% 15.63% 4.4% 0.81% 1.74% 1.1% 1.53% 2.54% 1.52%
2025/10/20 37.22% 19.05% 14.19% 4.63% 2.28% 1.31% 3.01% 1.99% 2.14% 0.94%
2025/10/21 35.69% 19.31% 19.58% 3.81% 1.36% 0.34% 2.31% 1.84% 1.72% 1.03%
2025/10/22 37.45% 17.06% 16.23% 6.43% 1.65% 2.35% 2.75% 1.62% 2.41% 1.27%
2025/10/23 39.32% 17.06% 15.93% 6.36% 1.9% 1.55% 1.71% 1.38% 1.7% 0.23%
2025/10/24 41.37% 17.82% 15.29% 5.58% 2.51% 0.45% 1.13% 1.46% 1.3% 0.59%
2025/10/25 41.28% 19.84% 14.57% 5.01% 1.45% 1.41% 1.74% 1.35% 2.03% 0.34%
2025/10/26 41.68% 17.52% 13.41% 5.09% 2.06% 1.88% 1.46% 1.02% 2.23% 0.62%
2025/10/27 40.37% 17.7% 13.25% 5.05% 2.92% 1.59% 2% 1.59% 1.84% 0.32%
2025/10/28 41.21% 16.9% 13.89% 6.54% 1.76% 0.68% 1.43% 1.87% 1.78% 0.39%
2025/10/29 42.13% 17.37% 12.56% 7.11% 3.03% 0.72% 1.73% 1.36% 1.74% 1.1%
2025/10/30 40.18% 16.35% 12.52% 6.35% 2.89% 1.41% 1.64% 1.83% 2.07% 0.55%
2025/10/31 37.96% 19.59% 13.14% 6.16% 2.48% 2.47% 2.13% 1.67% 1.23% 0.59%
  • booking.com
  • premierinn.com
  • travelodge.co.uk
  • ihg.com
  • hotels.com
  • britanniahotels.com
  • guestreservations.com
  • accor.com
  • marriott.com
  • hotelsone.com

Copyright © Adthena. All rights reserved.

In October 2025, Booking.com led PPC spend, peaking early at 44.20% before a decline to 37.96%. PremierInn.com saw a mid-month surge, reaching 23.89%. Travelodge.co.uk and IHG.com showed steady growth, while Hotels.com fluctuated. The month ended with Booking.com still dominant.

Market Exposure

Competitor Count for UK Hospitality Customer Services

Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month. 

Competitor Count - Last month
Competitor Count - Last month
Date Competitor Count
2025/10/01 95
2025/10/02 95
2025/10/03 100
2025/10/04 95
2025/10/05 100
2025/10/06 98
2025/10/07 95
2025/10/08 93
2025/10/09 99
2025/10/10 106
2025/10/11 100
2025/10/12 96
2025/10/13 95
2025/10/14 95
2025/10/15 92
2025/10/16 88
2025/10/17 82
2025/10/18 85
2025/10/19 99
2025/10/20 95
2025/10/21 86
2025/10/22 86
2025/10/23 92
2025/10/24 93
2025/10/25 95
2025/10/26 96
2025/10/27 94
2025/10/28 98
2025/10/29 97
2025/10/30 95
2025/10/31 94

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October began with 95 advertisers, fluctuating throughout. Peaks reached 106 on October 10, then declined to 82 by October 17. The month concluded with 94 advertisers.

Campaign Efficiency

Market Loss & Market Gains for UK Hospitality Customer Services

Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.

Market Loss & Market Gains - Last month
Market Loss & Market Gains - Last month
Name Market Trend
ihg.com 2.29%
travelodge.co.uk 1.32%
laterooms.com 0.4%
h10hotels.com 0.3%
village-hotels.co.uk 0.19%
britanniahotels.com -0.69%
premierinn.com -0.72%
hotels.com -0.76%
guestreservations.com -0.77%
hotelsone.com -1.13%

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In the past month, ihg.com surged by 2.29% in click share, while hotelsone.com dropped by 1.13%.

Campaign Efficiency

UK Hospitality Customer Services Share of Impressions

Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.

Date booking.com premierinn.com travelodge.co.uk ihg.com hotels.com britanniahotels.com guestreservations.com accor.com marriott.com h10hotels.com
2025/10/01 41.9% 14.32% 10.35% 3.64% 3.61% 0.65% 3.45% 2.03% 2.96% 1.41%
2025/10/02 42.51% 15.98% 9.66% 3.21% 4.2% 0.32% 3.02% 1.96% 2.8% 2.26%
2025/10/03 40.85% 17.56% 7.91% 4.22% 3.41% 1% 3.06% 1.87% 2.23% 1.22%
2025/10/04 39.94% 15.81% 11.06% 1.99% 3.42% 1.33% 2.22% 2.55% 3.95% 0.97%
2025/10/05 40.02% 15.82% 10.62% 2.48% 4.16% 1.45% 1.99% 1.84% 3.77% 1.44%
2025/10/06 39.24% 16.26% 11.46% 2.61% 3.48% 1.04% 4.25% 2.48% 2.12% 1.28%
2025/10/07 42.17% 14.59% 12.33% 3.07% 4.17% 2.32% 2.55% 2.12% 2.14% 1.25%
2025/10/08 38.56% 16.8% 14.5% 3.45% 3.64% 2.39% 2.04% 1.39% 2.77% 1.33%
2025/10/09 40.21% 16.07% 12.57% 4.44% 3.3% 2.38% 2.2% 1.95% 2.47% 1.23%
2025/10/10 39.5% 16.8% 11.8% 3.34% 2.85% 2.34% 4.11% 1.42% 2.91% 0.81%
2025/10/11 38.32% 19.41% 12.22% 4.4% 3.65% 1.17% 3.25% 2.06% 3.52% 1.35%
2025/10/12 37.48% 20.15% 11.91% 4.36% 3.15% 2.28% 2.73% 1.74% 2.84% 1.17%
2025/10/13 36.92% 19.27% 11.83% 5.03% 1.77% 1.12% 4.18% 2.07% 3.13% 1.48%
2025/10/14 34.95% 17.76% 12.81% 3.11% 4.04% 2.06% 3.83% 1.42% 3.01% 1.56%
2025/10/15 36.33% 17.68% 13.59% 2.88% 1.22% 2.16% 3.34% 2.47% 3.88% 1.82%
2025/10/16 36.59% 18.97% 13.95% 2.68% 1.78% 2.91% 2.51% 1.22% 2.88% 1.51%
2025/10/17 34.77% 23.05% 11.19% 2.95% 1.41% 3.07% 2.52% 2.25% 4.63% 1.38%
2025/10/18 34.34% 16.49% 15.68% 6% 2.29% 1.13% 1.78% 1.6% 3.15% 2.35%
2025/10/19 36.15% 16.39% 14.08% 4.56% 0.85% 2.04% 1.21% 1.7% 3.07% 2.8%
2025/10/20 36.65% 18.13% 12.61% 4.82% 2.43% 1.57% 3.5% 2.25% 2.48% 1.34%
2025/10/21 34.77% 18.83% 17.68% 3.99% 1.34% 0.4% 2.63% 2.12% 2.2% 1.62%
2025/10/22 36.99% 15.5% 14.68% 6.85% 1.75% 2.73% 3.41% 1.78% 2.67% 1.32%
2025/10/23 38.99% 15.86% 14.73% 6.79% 1.9% 1.91% 1.97% 1.48% 2.05% 1.79%
2025/10/24 40.57% 16.72% 14.11% 5.8% 2.68% 0.55% 1.22% 1.64% 1.5% 1.8%
2025/10/25 40.77% 19.18% 13.35% 5.29% 1.6% 1.64% 2% 1.48% 2.3% 1.31%
2025/10/26 41.15% 16.22% 12.21% 5.27% 2.18% 2.23% 1.67% 1.13% 2.58% 2.65%
2025/10/27 39.46% 16.59% 11.91% 5.18% 2.9% 1.82% 2.54% 1.83% 2.07% 1.67%
2025/10/28 40.16% 15.5% 12.81% 6.65% 1.93% 0.79% 1.59% 2.19% 2.14% 1.73%
2025/10/29 41.45% 16% 11.73% 7.41% 3.26% 0.71% 1.91% 1.57% 2.05% 2.49%
2025/10/30 39.16% 14.51% 12.03% 6.54% 3.34% 1.45% 1.95% 2.18% 2.33% 1.51%
2025/10/31 36.75% 18.56% 12.34% 6.33% 2.79% 2.56% 2.45% 1.97% 1.25% 0.96%
  • booking.com
  • premierinn.com
  • travelodge.co.uk
  • ihg.com
  • hotels.com
  • britanniahotels.com
  • guestreservations.com
  • accor.com
  • marriott.com
  • h10hotels.com

Copyright © Adthena. All rights reserved.

In October 2025, Booking.com led with fluctuating impressions, peaking early and stabilizing mid-month. Premier Inn saw a mid-month surge, while Travelodge’s share rose steadily. IHG and Hotels.com experienced varied trends, with IHG peaking late. The month concluded with Booking.com maintaining dominance.

Campaign Efficiency

Google Text Ad Copy Insights & Creative Trends for UK Hospitality Customer Services

Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.

Google Text Ad Copy Insights & Creative Trends for UK Hospitality Customer Services - Last month
  1. 1
    Park Lane Hotel London | Best Price Guarantee http://www.booking.com

    Book your Hotel in Park Lane, London. Quick, Easy Booking. No Reservation Costs. Book...

  2. 2
    Hotels in O2 Arena, London - IHG® Hotels & Resorts https://www.ihg.com › london › hotels

    Leading Global Hotel Company With 20 Brands And Over 6,600+ Hotels and Resorts Worldwide

  3. 3
    Marriott® Hotels https://www.marriott.com › official › site

    Marriott's Official Site — See How Rewarding The World Really Is. Earn Nights, Experiences And More. Book Now With Marriott...

  4. 4
    Premier Inn Official Site https://www.premierinn.com

    Premier Inn — Plan Your Break With Our Flexible Rate Options. Premier Inn Has Comfort You Can Count On.

  5. 5
    Travelodge Edinburgh - Cheap Hotel Rooms From £39 https://www.travelodge.co.uk › edinburgh › hotels

    Stay With Travelodge For Great Value And King Size Comfort. Book Your Room Now! Book Early So You Don't Miss Out! Rooms From £39. Book Online...

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In the competitive landscape of Google’s SERP, Booking.com entices with a “Best Price Guarantee” for Park Lane Hotel, London, emphasizing ease and no reservation costs. IHG highlights its global reach with 6,600+ hotels, while Marriott focuses on rewarding experiences. Premier Inn assures comfort with flexible rates, and Travelodge offers value with rooms starting at £39.

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