UK Hospitality Customer Services - PPC Market Share Analysis September 2026

Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the UK Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.

Customer Services – UK

Google AI Overview visibility for Hospitality Customer Services UK

See how often AIOs appear and how search intent is distributed across buying signals.

AIO Frequency

How often a Google AI overview appears on search terms relevant to this category.

Frequency Percentage
Frequency 37.0949588295
62.9050411705
37%

Complex Query Frequency

A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.

Frequency Percentage
Frequency 34
66
34%

Search Intent Distribution

Breakdown of search queries by their underlying goal.

Intent Distribution
Investigational 1%
Transactional 1%
Navigational 19%
Seasonal 0%
Local 8%
Problem Solving 0%

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Market Exposure

Share of Clicks for top 10 UK Hospitality Customer Services brands

Here are the Top 10 competitors in the industry by Share of Clicks for the last month.

Share of Clicks - Last month
Share of Clicks - Last month
Domain Share of clicks
booking.com 53.32
premierinn.com 14.53
hotels.com 6.71
travelodge.co.uk 4.78
marriott.com 3.98
ihg.com 2.67
britanniahotels.com 2.18
h10hotels.com 1.51
fourseasons.com 1.23
accor.com 1.22
others 7.87
  • booking.com - 53.32%
  • premierinn.com - 14.53%
  • hotels.com - 6.71%
  • travelodge.co.uk - 4.78%
  • marriott.com - 3.98%
  • ihg.com - 2.67%
  • britanniahotels.com - 2.18%
  • h10hotels.com - 1.51%
  • fourseasons.com - 1.23%
  • accor.com - 1.22%
  • others - 7.87%

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Booking.com dominates with 53.32% click share, followed by Premier Inn at 14.53%. Others collectively hold 7.87%, highlighting diverse competition.

Market Exposure

Share of Spend for the top 10 UK Hospitality Customer Services brands

Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month. 

Share of Spend - Last Month
Share of Spend - Last Month
Date booking.com premierinn.com travelodge.co.uk hotels.com ihg.com marriott.com fourseasons.com h10hotels.com britanniahotels.com hotelsone.com
2026/09/01 49.43% 13.71% 4.62% 8.06% 4% 5.47% 2.22% 1.22% 1.53% 2.16%
2026/09/02 51.15% 12.62% 5.47% 6.45% 4.61% 5.26% 1.75% 0.9% 1.81% 1.76%
2026/09/03 52.83% 13.42% 5.36% 7.15% 3.94% 6.27% 0.86% 0.98% 2.12% 1.46%
2026/09/04 53.35% 14.45% 6.21% 5.77% 2.74% 6.09% 1.57% 0.88% 2% 1.3%
2026/09/05 49.46% 13.57% 5.74% 7.19% 3.74% 6.25% 1.75% 1.17% 2.03% 1.88%
2026/09/06 45.73% 12.69% 5.57% 7.98% 3.71% 7.04% 2.24% 0.83% 2.78% 1.85%
2026/09/07 49.63% 12.77% 4.33% 9.02% 4.21% 7.62% 1.18% 1.12% 2.62% 0.55%
2026/09/08 49.1% 16.29% 5.31% 6.94% 4.37% 5.8% 1.53% 0.92% 2% 0.6%
2026/09/09 47.97% 14.1% 5.04% 9.48% 3.53% 6.6% 1.36% 0.55% 1.89% 1.27%
2026/09/10 49.93% 15.66% 5.37% 7.35% 3.27% 5.78% 0.59% 1.08% 2.71% 1.34%
2026/09/11 47.03% 13% 4.04% 6.43% 3.77% 8.5% 0.95% 1.32% 3.72% 2.5%
2026/09/12 44.34% 13.79% 4.54% 6.09% 4.62% 11.46% 1.81% 1.36% 2.29% 1.7%
2026/09/13 42.73% 14.45% 3.45% 5.49% 5.26% 10.03% 1.49% 0.67% 3.08% 3.26%
2026/09/14 47.93% 12.85% 3.01% 6.14% 5.28% 8.72% 1.75% 1.01% 1.69% 2.01%
2026/09/15 38.42% 13.53% 4.82% 10.33% 7.29% 9.86% 2.21% 1.47% 2.15% 2.72%
2026/09/16 51.69% 14.11% 5.26% 7.9% 4.27% 4.64% 1.28% 1.22% 1.74% 0.4%
2026/09/17 53.42% 14.47% 6.4% 6.71% 4.99% 3.97% 0.84% 1.16% 1.41% 0.33%
2026/09/18 52.14% 11.72% 6.24% 10.12% 4.56% 4.61% 1.49% 1.05% 1.67% 0.3%
2026/09/19 50.3% 13.03% 6.12% 8.69% 6.34% 5.63% 1.73% 1.08% 1.58% 0.25%
2026/09/20 54.02% 12.19% 6.88% 8.89% 5.46% 5.09% 1.69% 0.65% 0.81% 0.32%
2026/09/21 51.46% 13.3% 7.31% 8.94% 5.47% 4.65% 1.61% 0.84% 1.06% 0.92%
2026/09/22 53.43% 14.2% 5.5% 10.46% 3.62% 3.91% 1.49% 1.15% 1.24% 0.26%
2026/09/23 50.74% 15.63% 6.42% 11.92% 4.11% 3.33% 1.03% 1.02% 1.61% 0.14%
2026/09/24 52.64% 13.4% 5.34% 10.26% 4.41% 5.13% 1.12% 0.79% 1.66% 0.06%
2026/09/25 54.41% 14.02% 6.25% 8.45% 4.1% 4.23% 1.19% 1.31% 1.68% 0.15%
2026/09/26 61.21% 15.37% 5.52% 4.14% 3.93% 4.38% 1.23% 0.69% 1.12% 0.1%
2026/09/27 61.27% 13.89% 4.99% 4.54% 3.61% 4.37% 1.3% 0.55% 1.3% 0.52%
2026/09/28 64.38% 13.24% 5.17% 3.61% 3.75% 2.83% 1.09% 0.99% 0.99% 0.09%
2026/09/29 58.73% 13.22% 6.3% 5.39% 3.51% 5.29% 1.03% 0.98% 1.2% 0.37%
2026/09/30 62.26% 12.08% 6.07% 4.28% 3.72% 2.67% 1.42% 1.28% 1.08% 0.32%
  • booking.com
  • premierinn.com
  • travelodge.co.uk
  • hotels.com
  • ihg.com
  • marriott.com
  • fourseasons.com
  • h10hotels.com
  • britanniahotels.com
  • hotelsone.com

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In September 2026, Booking.com dominated PPC spend, peaking at 64.38% on the 28th. Premier Inn and Travelodge followed, with Hotels.com fluctuating. The month ended with Booking.com leading at 62.26%.

Market Exposure

Competitor Count for UK Hospitality Customer Services

Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month. 

Competitor Count - Last month
Competitor Count - Last month
Date Competitor Count
2026/09/01 60
2026/09/02 58
2026/09/03 54
2026/09/04 54
2026/09/05 54
2026/09/06 54
2026/09/07 56
2026/09/08 59
2026/09/09 51
2026/09/10 56
2026/09/11 51
2026/09/12 49
2026/09/13 49
2026/09/14 45
2026/09/15 44
2026/09/16 51
2026/09/17 56
2026/09/18 46
2026/09/19 45
2026/09/20 51
2026/09/21 52
2026/09/22 52
2026/09/23 45
2026/09/24 47
2026/09/25 43
2026/09/26 47
2026/09/27 46
2026/09/28 46
2026/09/29 38
2026/09/30 43

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September saw fluctuating advertiser numbers, starting at 60 and ending at 43. Mid-month dips and brief recoveries highlighted a dynamic landscape, ultimately concluding with a decrease.

Campaign Efficiency

Market Loss & Market Gains for UK Hospitality Customer Services

Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.

Market Loss & Market Gains - Last month
Market Loss & Market Gains - Last month
Name Market Trend
booking.com 7.02%
travelodge.co.uk 0.76%
premierinn.com 0.67%
riu.com 0.2%
hotels.com 0.17%
accor.com -0.67%
hotelsone.com -1.04%
britanniahotels.com -1.12%
gleneagles.com -1.17%
marriott.com -1.83%

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In the past month, booking.com surged with a 7.02% click share increase, while marriott.com faced a decline of 1.83%.

Campaign Efficiency

UK Hospitality Customer Services Share of Impressions

Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.

Date booking.com premierinn.com travelodge.co.uk ihg.com hotels.com fourseasons.com guestreservations.com marriott.com britanniahotels.com hotelsone.com
2026/09/01 45.42% 14.74% 5.54% 6% 8.76% 2.09% 0.81% 2.1% 1.21% 3.19%
2026/09/02 46.04% 14.36% 6.57% 7.24% 6.92% 2.09% 1.21% 2.09% 1.26% 2.61%
2026/09/03 48.62% 15.62% 6.35% 6.04% 7.36% 1.7% 0.85% 2.73% 1.52% 2.49%
2026/09/04 50.25% 16.44% 7.48% 4.67% 5.98% 2.11% 0.75% 2.78% 1.36% 1.96%
2026/09/05 44.73% 14.82% 6.88% 5.85% 8.33% 2.03% 0.34% 3.3% 1.23% 3.02%
2026/09/06 41.03% 14.25% 6.7% 6.1% 8.85% 2.55% 0.43% 3.36% 1.91% 2.86%
2026/09/07 45.48% 14.83% 5.56% 6.11% 10.4% 1.55% 1.19% 3.9% 1.85% 0.78%
2026/09/08 44.63% 18.54% 6.58% 6.19% 7.31% 1.58% 1.53% 3.25% 1.37% 1.08%
2026/09/09 43.62% 15.97% 5.93% 5.8% 9.85% 1.68% 1.32% 3.13% 1.29% 2.01%
2026/09/10 46.11% 17.68% 6.9% 5.45% 8.39% 0.48% 0.72% 2.54% 1.84% 1.76%
2026/09/11 43.28% 14.6% 4.94% 6.44% 6.96% 0.89% 2.2% 4.26% 2.5% 3.7%
2026/09/12 39.48% 15.12% 5.6% 7.96% 6.49% 2.28% 2.71% 6.54% 1.35% 2.54%
2026/09/13 38.25% 15.39% 4.45% 8.73% 5.62% 1.63% 3.8% 5.5% 2.14% 4.8%
2026/09/14 40.35% 14.9% 4.24% 8.67% 6.46% 2.94% 3.6% 4.95% 1.34% 2.97%
2026/09/15 34.95% 14.34% 5.8% 10.12% 10.86% 2.13% 2.02% 6.14% 1.16% 3.69%
2026/09/16 46.64% 15.78% 6.29% 6.35% 7.92% 1.73% 1.51% 2.75% 1.4% 0.45%
2026/09/17 47.35% 17.6% 7.52% 6.22% 7.24% 1.52% 1.63% 2.36% 1.12% 0.44%
2026/09/18 48.04% 14.15% 6.95% 6.02% 10.59% 1.91% 1.73% 2.51% 1.38% 0.53%
2026/09/19 45.97% 15.56% 7.09% 8.37% 9.73% 1.77% 1.02% 2.62% 1.09% 0.45%
2026/09/20 49% 13.88% 8.39% 7.05% 9.92% 2.21% 0.83% 2.84% 0.65% 0.51%
2026/09/21 45.39% 15.88% 8.66% 8.18% 9.27% 1.75% 1.46% 2.61% 0.72% 1.39%
2026/09/22 47.77% 17.01% 6.62% 6.45% 11.09% 1.6% 1.17% 1.48% 0.84% 0.39%
2026/09/23 45.49% 18.14% 7.62% 6.95% 12.47% 1.02% 0.88% 1.26% 0.97% 0.18%
2026/09/24 47.86% 15.72% 6.48% 7.45% 10.69% 0.96% 1.64% 2.02% 1.23% 0.06%
2026/09/25 48.47% 16.82% 7.68% 7.05% 9.19% 1.03% 2.5% 1.5% 1.29% 0.21%
2026/09/26 55.76% 17.73% 7.23% 6.62% 4.82% 1.26% 0.42% 2.04% 0.74% 0.15%
2026/09/27 54.52% 16.15% 6.67% 6.36% 5.52% 1.61% 0.82% 1.94% 1.1% 0.85%
2026/09/28 56.31% 15.91% 6.78% 6.98% 4.12% 1.26% 0.95% 1.24% 0.82% 0.11%
2026/09/29 51.84% 15.17% 7.55% 7.41% 6.07% 1.23% 1.78% 3.02% 0.91% 0.64%
2026/09/30 55.97% 13.97% 7.49% 6.64% 4.7% 1.37% 1.18% 0.99% 0.84% 0.54%
  • booking.com
  • premierinn.com
  • travelodge.co.uk
  • ihg.com
  • hotels.com
  • fourseasons.com
  • guestreservations.com
  • marriott.com
  • britanniahotels.com
  • hotelsone.com

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In September 2026, booking.com led with a fluctuating impression share, peaking at 56.31% on the 28th. Premierinn.com and travelodge.co.uk showed moderate stability, while hotels.com experienced a decline, ending at 4.7%.

Campaign Efficiency

Google Text Ad Copy Insights & Creative Trends for UK Hospitality Customer Services

Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.

Google Text Ad Copy Insights & Creative Trends for UK Hospitality Customer Services - Last month
  1. 1
    Booking.com: Edinburgh - Best Price Guarantee https://www.booking.com › edinburgh › stay-booking

    Book your Stay in Edinburgh now. Quick, Easy Booking. Great Rates.

  2. 2
    Four Seasons Hotel London | Luxury Hotel London https://www.fourseasons.com › four_seasons › park_lane

    Enjoy Sweeping Views Of Hyde Park & Park Lane As Your Relax In Spacious Accommodations. Experience The Modern French Cooking Style Of...

  3. 3
    Hotels in Green Park, London | IHG® Hotels & Resorts https://www.ihg.com

    Choose From Luxury Hotels, Resorts, Extended Stay Hotels, Pet-Friendly Hotels And More. Leading Global Hotel Company With 21 Brands And Over...

  4. 4
    Marriott Bonvoy® | Edinburgh Places To Stay https://www.marriott.com

    Plan a Trip to Remember With a Stay at one of our Extraordinary Edinburgh...

  5. 5
    Affordable Hotels In Edinburgh | Book Direct For Lowest Prices https://www.premierinn.com › hub › edinburgh

    Modern, Clean, Compact Rooms With A Premier Inn Mattress. Clever, Compact Rooms In Edinburgh Designed To Help You Recharge For Your Stay.

Copyright © Adthena. All rights reserved.

In the bustling world of hospitality, Booking.com leads with a promise of the best price guarantee for Edinburgh stays, emphasizing ease and great rates. Four Seasons captivates with luxury and sweeping views of Hyde Park, while IHG showcases its global reach with diverse hotel options. Marriott Bonvoy invites travelers to unforgettable Edinburgh experiences, and Premier Inn highlights affordability and comfort with cleverly designed rooms.

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