UK Hospitality Customer Services - PPC Market Share Analysis May 2026

Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the UK Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.

Customer Services – UK

Google AI Overview visibility for Hospitality Customer Services UK

See how often AIOs appear and how search intent is distributed across buying signals.

AIO Frequency

How often a Google AI overview appears on search terms relevant to this category.

Frequency Percentage
Frequency 5.29528288213
94.7047171179
5%

Complex Query Frequency

A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.

Frequency Percentage
Frequency 53
47
53%

Search Intent Distribution

Breakdown of search queries by their underlying goal.

Intent Distribution
Investigational 5%
Transactional 8%
Navigational 11%
Seasonal 1%
Local 18%
Problem Solving 0%

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Market Exposure

Share of Clicks for top 10 UK Hospitality Customer Services brands

Here are the Top 10 competitors in the industry by Share of Clicks for the last month.

Share of Clicks - Last month
Share of Clicks - Last month
Domain Share of clicks
booking.com 58.51
premierinn.com 13.79
travelodge.co.uk 5.25
hotels.com 2.88
marriott.com 2.48
accor.com 2.3
ihg.com 2.18
guestreservations.com 1.94
h10hotels.com 1.24
yha.org.uk 0.89
others 8.54
  • booking.com - 58.51%
  • premierinn.com - 13.79%
  • travelodge.co.uk - 5.25%
  • hotels.com - 2.88%
  • marriott.com - 2.48%
  • accor.com - 2.3%
  • ihg.com - 2.18%
  • guestreservations.com - 1.94%
  • h10hotels.com - 1.24%
  • yha.org.uk - 0.89%
  • others - 8.54%

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Booking.com dominates with 58.51% click share, overshadowing Premier Inn’s 13.79%. Others collectively hold 8.54%, while Travelodge captures 5.25%.

Market Exposure

Share of Spend for the top 10 UK Hospitality Customer Services brands

Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month. 

Share of Spend - Last Month
Share of Spend - Last Month
Date booking.com premierinn.com travelodge.co.uk hotels.com guestreservations.com marriott.com ihg.com hotelsone.com accor.com h10hotels.com
2026/05/01 64.57% 11.75% 6.35% 1.72% 0.92% 3.36% 2.72% 0.52% 1.97% 0.68%
2026/05/02 64.43% 11.4% 7.04% 1.36% 1.55% 3.58% 3.26% 0.24% 1.42% 1.04%
2026/05/03 63.22% 11.07% 6.56% 1.48% 2.02% 3.55% 4.26% 0.34% 1.17% 0.67%
2026/05/04 63.4% 10.71% 5.96% 2.06% 1.91% 3.47% 4.12% 0.31% 1.29% 0.79%
2026/05/05 61.48% 10.27% 5.75% 2.96% 3.38% 2.87% 4.24% 0.79% 1.14% 0.84%
2026/05/06 60.46% 9.79% 7.28% 2.12% 2.51% 3.43% 3.9% 0.77% 1.42% 0.51%
2026/05/07 63.39% 10.32% 6.54% 1.56% 2.42% 3.6% 3.98% 0.48% 1.6% 0.69%
2026/05/08 61.69% 10.32% 7.13% 2.51% 2.52% 3.52% 3.74% 0.72% 1.37% 0.56%
2026/05/09 61.8% 10.56% 6.96% 1.77% 1.39% 3.97% 4.07% 0.35% 1.26% 1.06%
2026/05/10 61.61% 10.48% 6.99% 2.16% 1.82% 3.62% 3.53% 0.5% 1.18% 0.47%
2026/05/11 56.81% 14.01% 5.33% 3.32% 2.79% 2.91% 4.06% 0.49% 1.61% 1.32%
2026/05/12 55.02% 13.37% 4.74% 2.12% 3.8% 2.72% 4.8% 1.31% 1.46% 1.19%
2026/05/13 55.57% 14.15% 6.5% 2.69% 3.2% 3.51% 3.18% 1.3% 1.23% 0.63%
2026/05/14 54.84% 13.27% 5.17% 4.29% 3.74% 2.63% 4.27% 1.07% 1.79% 1.26%
2026/05/15 61.68% 10.32% 7.13% 2.51% 2.52% 3.52% 3.74% 0.72% 1.37% 0.56%
2026/05/16 57.54% 13.5% 5.22% 3.9% 2.52% 3% 4.04% 0.71% 1.25% 1.38%
2026/05/17 59.01% 14.02% 4.37% 2.75% 2.34% 2.83% 3.76% 1.51% 1.29% 1.13%
2026/05/18 58.81% 13.4% 5.33% 2.61% 2.65% 3.31% 4.06% 1.4% 1.4% 0.84%
2026/05/19 60.61% 12.28% 5.74% 2.58% 2.56% 2.7% 2.99% 1.2% 1.73% 0.94%
2026/05/20 60.25% 12.5% 6.33% 2.93% 2.15% 3.39% 2.42% 1.11% 1.79% 0.48%
2026/05/21 54.26% 14.04% 5.29% 4.19% 3.33% 2.92% 3% 1.91% 1.55% 1.02%
2026/05/22 58.96% 12.41% 5.8% 4.15% 2.78% 2.2% 2.3% 1.32% 1.72% 0.74%
2026/05/23 54.58% 15.08% 7.34% 3.49% 1.67% 3.74% 2.43% 1.38% 1.1% 0.96%
2026/05/24 57.24% 14.2% 6.43% 3.34% 1.65% 3.95% 2.74% 1.35% 1.06% 0.79%
2026/05/25 58.19% 13.47% 4.76% 3.66% 3.92% 2.74% 2.56% 0.68% 0.97% 1.5%
2026/05/26 55.85% 12.41% 3.68% 3.38% 4.91% 2.63% 2.92% 1.65% 1.33% 0.91%
2026/05/27 53.58% 13.13% 5.98% 4.33% 4.06% 3.43% 2.89% 1.45% 1.51% 0.96%
2026/05/28 56.87% 11.43% 4.11% 3.61% 3.46% 3.14% 3.41% 1.86% 1.22% 1.05%
2026/05/29 56.64% 10.92% 6.79% 5.99% 2.67% 2.52% 2.14% 1.7% 1.28% 1.01%
2026/05/30 50.66% 11.56% 9.92% 6.05% 2.69% 3.46% 2.86% 2.2% 1.77% 0.98%
2026/05/31 56.19% 11.93% 5.88% 4.28% 3.14% 2.82% 2.06% 1.68% 1.5% 1.17%
  • booking.com
  • premierinn.com
  • travelodge.co.uk
  • hotels.com
  • guestreservations.com
  • marriott.com
  • ihg.com
  • hotelsone.com
  • accor.com
  • h10hotels.com

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In May 2026, Booking.com led with fluctuating spend, peaking early, then declining. PremierInn.com saw a mid-month surge. Travelodge.co.uk and Hotels.com experienced varied trends, while GuestReservations.com and Marriott.com showed consistent activity. IHG.com and Hotelsone.com had notable mid-month peaks. Accor.com and H10Hotels.com maintained steady patterns.

Market Exposure

Competitor Count for UK Hospitality Customer Services

Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month. 

Competitor Count - Last month
Competitor Count - Last month
Date Competitor Count
2026/05/01 75
2026/05/02 77
2026/05/03 81
2026/05/04 83
2026/05/05 88
2026/05/06 80
2026/05/07 79
2026/05/08 83
2026/05/09 76
2026/05/10 86
2026/05/11 85
2026/05/12 95
2026/05/13 91
2026/05/14 89
2026/05/15 83
2026/05/16 88
2026/05/17 82
2026/05/18 74
2026/05/19 86
2026/05/20 83
2026/05/21 90
2026/05/22 104
2026/05/23 92
2026/05/24 98
2026/05/25 97
2026/05/26 101
2026/05/27 89
2026/05/28 91
2026/05/29 89
2026/05/30 93
2026/05/31 88

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In May 2026, distinct advertisers on Google SERP fluctuated, peaking at 104 on May 22. The month concluded with 88 advertisers, reflecting dynamic competition.

Campaign Efficiency

Market Loss & Market Gains for UK Hospitality Customer Services

Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.

Market Loss & Market Gains - Last month
Market Loss & Market Gains - Last month
Name Market Trend
hotels.com 1.34%
premierinn.com 0.89%
hotelsone.com 0.56%
gleneagles.com 0.29%
guestreservations.com 0.25%
marriott.com -0.06%
travelodge.co.uk -0.06%
zedwellhotels.com -0.11%
ihg.com -0.74%
booking.com -3.85%

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Hotels.com surged with a 1.34% click share increase, while Booking.com faced a significant drop of 3.85%.

Campaign Efficiency

UK Hospitality Customer Services Share of Impressions

Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.

Date booking.com premierinn.com travelodge.co.uk hotels.com guestreservations.com hotelsone.com ihg.com accor.com marriott.com h10hotels.com
2026/05/01 62.9% 13.01% 7.72% 1.78% 1.19% 0.77% 3.21% 2.22% 1.34% 0.72%
2026/05/02 62.53% 12.7% 8.61% 1.41% 2.16% 0.36% 3.53% 1.78% 1.64% 0.99%
2026/05/03 61.92% 12.07% 7.93% 1.57% 2.94% 0.46% 4.42% 1.29% 1.34% 0.72%
2026/05/04 61.22% 12.11% 7.16% 2.24% 2.89% 0.41% 4.16% 1.51% 1.59% 0.81%
2026/05/05 59.25% 11.45% 6.99% 3.01% 4.88% 1.1% 4.03% 1.27% 1.07% 0.58%
2026/05/06 58.51% 10.78% 8.67% 2.21% 3.68% 1.11% 3.87% 1.67% 1.23% 0.52%
2026/05/07 60.91% 11.96% 7.68% 1.67% 3.33% 0.7% 4.01% 1.82% 1.33% 0.7%
2026/05/08 59.68% 11.81% 8.12% 2.61% 3.54% 0.96% 3.67% 1.55% 1.7% 0.57%
2026/05/09 60.09% 12.3% 8.48% 1.84% 1.9% 0.5% 3.91% 1.4% 1.77% 0.79%
2026/05/10 59.78% 12.24% 8.03% 2.16% 2.51% 0.74% 3.44% 1.26% 1.45% 0.52%
2026/05/11 53.86% 15.78% 6.2% 3.29% 4.14% 0.65% 3.93% 1.74% 1.27% 1.05%
2026/05/12 52.12% 14.58% 5.55% 2.21% 5.36% 1.83% 4.57% 1.51% 1.24% 0.87%
2026/05/13 52.07% 16.04% 7.48% 2.45% 4.66% 1.71% 2.83% 1.38% 1.55% 0.64%
2026/05/14 51.63% 15.05% 6.06% 4.17% 5.55% 1.46% 4.33% 2.11% 1.05% 0.84%
2026/05/15 59.68% 11.81% 8.12% 2.61% 3.54% 0.96% 3.67% 1.55% 1.7% 0.57%
2026/05/16 54.62% 15.18% 6.24% 4.23% 3.71% 0.99% 3.86% 1.35% 1.69% 0.99%
2026/05/17 56.47% 15.33% 5.41% 2.75% 3.4% 2.07% 3.7% 1.41% 1.49% 0.97%
2026/05/18 55.69% 14.94% 6.52% 2.57% 3.84% 1.98% 4.06% 1.59% 1.57% 0.76%
2026/05/19 56.65% 13.58% 6.91% 2.75% 3.7% 1.76% 3.08% 2.51% 1.68% 0.78%
2026/05/20 56.76% 14.31% 7.48% 3.02% 3.07% 1.58% 2.34% 2.33% 1.68% 0.6%
2026/05/21 51% 14.86% 6.11% 4.3% 4.6% 3.39% 3.08% 2.01% 1.33% 0.81%
2026/05/22 55.39% 13.68% 6.83% 4.54% 4.15% 1.85% 2.36% 1.9% 1.04% 0.66%
2026/05/23 51.58% 16.92% 8.47% 3.8% 2.46% 1.9% 2.46% 1.19% 1.8% 0.88%
2026/05/24 54.51% 15.65% 7.79% 3.54% 2.32% 2.07% 2.66% 1.24% 1.82% 0.7%
2026/05/25 54.68% 14.88% 5.63% 3.69% 5.69% 0.97% 2.61% 1.06% 1.33% 1.05%
2026/05/26 51.19% 12.89% 4.37% 4.14% 6.89% 2.64% 2.93% 1.63% 1.15% 0.78%
2026/05/27 49.82% 14.21% 6.99% 4.88% 5.98% 2.12% 2.96% 1.72% 1.51% 0.74%
2026/05/28 52.58% 12.48% 5.19% 4.26% 5.11% 2.64% 3.48% 1.44% 1.11% 0.81%
2026/05/29 52.78% 11.97% 8% 6.58% 4.06% 2.44% 2.18% 1.51% 0.94% 0.77%
2026/05/30 46.22% 12.59% 11.57% 6.71% 3.82% 3.2% 3% 1.87% 1.36% 0.75%
2026/05/31 51.8% 13.58% 7.07% 4.61% 4.51% 2.5% 1.98% 1.67% 1.07% 0.93%
  • booking.com
  • premierinn.com
  • travelodge.co.uk
  • hotels.com
  • guestreservations.com
  • hotelsone.com
  • ihg.com
  • accor.com
  • marriott.com
  • h10hotels.com

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In May 2026, Booking.com saw a decline in impression share, starting at 62.9% and ending at 51.8%. Premierinn.com fluctuated, peaking mid-month. Travelodge.co.uk and Hotels.com showed varied trends, while Guestreservations.com and Hotelsone.com experienced growth.

Campaign Efficiency

Google Text Ad Copy Insights & Creative Trends for UK Hospitality Customer Services

Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.

Google Text Ad Copy Insights & Creative Trends for UK Hospitality Customer Services - Last month
  1. 1
    DoubleTree by Hilton Hotel London - Tower of London https://www.booking.com

    No reservation costs. Great rates. Book at over 1,400,000 hotels online. Booking.com Official Site. Great Rates. 24/7 Customer Service. No...

  2. 2
    DoubleTree Hilton By The Tower https://doubletrelondontower.guestreservations.com/

    DoubleTree London Tower London — Book Now - Online Or By Phone. Proudly Independent OTA. 100,000+ Hotels Worldwide. DoubleTree London Tower in London, United Kingdom. 7 Pepys St. Book Now. 4-Star Hotel.

  3. 3
    Hotels in Greenwich London | InterContinental London The O2 https://www.ihg.com

    Experience riverside luxury at our hotel in Greenwich, London, offering spacious rooms, a spa, fine dining, and stunning views of the Thames and Canary Wharf.

  4. 4
    H10 London Waterloo https://luxuryescapes.com › united_kingdom › exclusive_deals

    Special Offer Ends Soon — The Ultimate Luxury Escape - 2 Nights From Just £349

  5. 5
    Hotel Tower Of London | Premier Inn Central London https://www.premierinn.com › hotels › central-london

    Book Hotel Tower Of London Now. Get Better Sleep For Your Money. Comfy Rooms With Quality Mattresses, Firm Or Soft Pillows & Blackout Curtains. Book...

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In the bustling world of hospitality PPC, Booking.com leads with a promise of no reservation costs and 24/7 service. Guestreservations.com highlights independence and a vast hotel network. IHG tempts with riverside luxury, while Luxury Escapes offers exclusive deals. Premier Inn focuses on comfort and value.

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