UK Hospitality Customer Services - PPC Market Share Analysis June 2026

Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the UK Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.

Customer Services – UK

Google AI Overview visibility for Hospitality Customer Services UK

See how often AIOs appear and how search intent is distributed across buying signals.

AIO Frequency

How often a Google AI overview appears on search terms relevant to this category.

Frequency Percentage
Frequency 11.3543976349
88.6456023651
11%

Complex Query Frequency

A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.

Frequency Percentage
Frequency 45
55
45%

Search Intent Distribution

Breakdown of search queries by their underlying goal.

Intent Distribution
Investigational 4%
Transactional 5%
Navigational 11%
Seasonal 1%
Local 29%
Problem Solving 0%

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Market Exposure

Share of Clicks for top 10 UK Hospitality Customer Services brands

Here are the Top 10 competitors in the industry by Share of Clicks for the last month.

Share of Clicks - Last month
Share of Clicks - Last month
Domain Share of clicks
booking.com 56.52
premierinn.com 13.14
travelodge.co.uk 5.85
hotels.com 5.47
marriott.com 2.74
guestreservations.com 2.54
ihg.com 2.09
accor.com 1.92
hotelsone.com 1.09
yha.org.uk 0.75
others 7.89
  • booking.com - 56.52%
  • premierinn.com - 13.14%
  • travelodge.co.uk - 5.85%
  • hotels.com - 5.47%
  • marriott.com - 2.74%
  • guestreservations.com - 2.54%
  • ihg.com - 2.09%
  • accor.com - 1.92%
  • hotelsone.com - 1.09%
  • yha.org.uk - 0.75%
  • others - 7.89%

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Booking.com dominates with 56.52% click share, followed by Premier Inn at 13.14%. Others collectively hold 7.89%, showcasing diverse competition.

Market Exposure

Share of Spend for the top 10 UK Hospitality Customer Services brands

Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month. 

Share of Spend - Last Month
Share of Spend - Last Month
Date booking.com premierinn.com hotels.com travelodge.co.uk ihg.com guestreservations.com marriott.com hotelsone.com accor.com radissonhotels.com
2026/06/01 53.32% 11.04% 4.76% 8.44% 2.58% 3.59% 4% 1.95% 1.53% 0.74%
2026/06/02 54.16% 10.41% 4.82% 8.02% 2.12% 3.86% 4.45% 1.67% 1.07% 0.87%
2026/06/03 53.36% 13.19% 4.71% 5.65% 2.84% 5.1% 3.59% 1.48% 1.31% 0.67%
2026/06/04 54.24% 10.32% 5.04% 7.48% 2.52% 4.39% 4.75% 1.93% 1.18% 0.82%
2026/06/05 54.49% 10.58% 5.7% 7.11% 2.3% 4.4% 4.13% 2.12% 1.08% 0.88%
2026/06/06 57.13% 9.57% 4.62% 7.08% 2.7% 3.48% 4.2% 1.51% 1% 0.73%
2026/06/07 56.76% 10.64% 4.35% 7.28% 2.2% 3.84% 3.91% 1.73% 1.39% 0.95%
2026/06/08 56.39% 10.04% 5.26% 7.33% 2.46% 4.47% 4.8% 1.54% 0.87% 0.86%
2026/06/09 55.69% 10.15% 5.03% 6.99% 2.58% 4.57% 4.39% 1.33% 1.15% 0.85%
2026/06/10 53.33% 10.45% 5.23% 6.66% 2.55% 5.4% 4.98% 1.91% 1.3% 0.87%
2026/06/11 55.47% 9.88% 6.18% 6.5% 2.62% 4.2% 3.8% 1.81% 0.95% 0.94%
2026/06/12 56.11% 13.63% 4.63% 6.08% 2.63% 4% 3.58% 1.08% 1.03% 0.97%
2026/06/13 56.48% 12.18% 4.41% 6.05% 2.2% 4.74% 3.08% 1.89% 1.26% 0.85%
2026/06/14 57.25% 11.81% 5.05% 5.63% 2.98% 3.84% 3.86% 1.51% 1.06% 0.89%
2026/06/15 57.65% 10.82% 4.71% 5.67% 3.14% 5.43% 3.09% 1.58% 1.47% 0.59%
2026/06/16 55.67% 9.38% 5.47% 4.57% 3.83% 5.93% 3.91% 2.41% 0.91% 0.91%
2026/06/17 56.89% 10.4% 5.63% 5.88% 3.76% 4.28% 3.53% 1.63% 0.81% 0.58%
2026/06/18 57.6% 9.99% 5.52% 6.07% 4.17% 2.75% 3.67% 1.05% 0.99% 1.24%
2026/06/19 57.01% 10.67% 5.24% 5.63% 5.59% 3.11% 3.07% 1.56% 0.81% 0.72%
2026/06/20 56.1% 10.8% 4.07% 6.17% 5.27% 3.15% 3.65% 1.46% 1.71% 0.9%
2026/06/21 60.78% 11.19% 5.99% 5.54% 4.59% 1.82% 2.58% 0.76% 0.76% 0.86%
2026/06/22 58.52% 10.81% 6.3% 5.77% 4.23% 2.92% 3.26% 1.45% 0.7% 0.48%
2026/06/23 56.03% 10.97% 6.35% 6.09% 5.09% 3.92% 2.51% 1.68% 0.76% 0.75%
2026/06/24 55.63% 12.66% 6.15% 6.27% 4.64% 2.85% 3.21% 1.2% 0.87% 0.6%
2026/06/25 58.28% 11.96% 5.55% 7.14% 3.86% 2.52% 2.49% 0.75% 0.67% 0.67%
2026/06/26 62.42% 10.65% 4.81% 6.74% 2.96% 2.54% 2.31% 0.79% 1.04% 0.81%
2026/06/27 60.09% 9.86% 4.86% 7.28% 4.19% 2.89% 2.78% 1.16% 0.94% 0.64%
2026/06/28 60.29% 10.39% 5.59% 6.33% 3.31% 3.53% 2.27% 1.2% 0.8% 0.52%
2026/06/29 61.57% 11.22% 5.61% 4.93% 3.78% 2.55% 2.21% 1.01% 1.04% 0.6%
2026/06/30 58.77% 9.72% 9.34% 5.99% 4.11% 2.91% 2% 1.3% 0.69% 0.55%
  • booking.com
  • premierinn.com
  • hotels.com
  • travelodge.co.uk
  • ihg.com
  • guestreservations.com
  • marriott.com
  • hotelsone.com
  • accor.com
  • radissonhotels.com

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In June 2026, Booking.com dominated PPC spend, peaking at 62.42% on June 26. PremierInn.com fluctuated, ending at 9.72%. Hotels.com surged to 9.34% on June 30. Travelodge.co.uk and IHG.com showed varied trends, while GuestReservations.com and Marriott.com saw declines. Hotelsone.com, Accor.com, and RadissonHotels.com maintained lower shares.

Market Exposure

Competitor Count for UK Hospitality Customer Services

Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month. 

Competitor Count - Last month
Competitor Count - Last month
Date Competitor Count
2026/06/01 95
2026/06/02 97
2026/06/03 89
2026/06/04 96
2026/06/05 102
2026/06/06 98
2026/06/07 97
2026/06/08 92
2026/06/09 99
2026/06/10 89
2026/06/11 95
2026/06/12 100
2026/06/13 101
2026/06/14 101
2026/06/15 103
2026/06/16 103
2026/06/17 101
2026/06/18 105
2026/06/19 101
2026/06/20 103
2026/06/21 94
2026/06/22 97
2026/06/23 100
2026/06/24 94
2026/06/25 93
2026/06/26 88
2026/06/27 100
2026/06/28 91
2026/06/29 90
2026/06/30 87

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June saw fluctuating advertiser numbers, peaking at 105 on June 18. The month concluded with a decline, ending at 87.

Campaign Efficiency

Market Loss & Market Gains for UK Hospitality Customer Services

Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.

Market Loss & Market Gains - Last month
Market Loss & Market Gains - Last month
Name Market Trend
booking.com 3.6%
hotels.com 0.94%
ihg.com 0.74%
fourseasons.com 0.07%
strandpalacehotel.co.uk 0.06%
britanniahotels.com -0.35%
yha.org.uk -0.37%
accor.com -0.45%
guestreservations.com -0.92%
marriott.com -0.97%

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Booking.com surged with a 3.60% click share increase, while Marriott.com dropped by 0.97%.

Campaign Efficiency

UK Hospitality Customer Services Share of Impressions

Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.

Date booking.com premierinn.com hotels.com travelodge.co.uk ihg.com guestreservations.com hotelsone.com marriott.com accor.com fourseasons.com
2026/06/01 47.09% 12.34% 5.47% 10.32% 2.79% 5.46% 3.03% 1.71% 1.92% 0.65%
2026/06/02 50.2% 11.4% 5.47% 10.25% 2.16% 4.36% 2.19% 2.35% 1.37% 0.57%
2026/06/03 49.64% 14.04% 4.87% 7.02% 2.99% 6.05% 2.14% 1.5% 1.71% 0.33%
2026/06/04 49.41% 11.65% 5.3% 9.66% 2.53% 5.43% 2.54% 2.48% 1.79% 0.7%
2026/06/05 50.7% 11.55% 5.98% 8.87% 2.26% 5.2% 2.83% 1.93% 1.78% 0.68%
2026/06/06 53.09% 10.59% 4.71% 9.28% 2.77% 4.03% 2.16% 1.92% 1.47% 0.66%
2026/06/07 53.3% 11.76% 4.59% 9.43% 2.17% 4.18% 2.13% 1.62% 2.21% 0.93%
2026/06/08 52.53% 11.43% 5.19% 9.5% 2.62% 5.06% 1.98% 2.4% 1.19% 0.54%
2026/06/09 51.35% 11.09% 5.62% 8.89% 2.54% 5.45% 1.85% 2.18% 1.53% 0.57%
2026/06/10 49.3% 11.56% 5.39% 7.93% 2.65% 6.27% 2.67% 2.52% 2.03% 0.47%
2026/06/11 53.19% 11.04% 5.92% 7.83% 2.59% 4.81% 2.46% 1.53% 1.2% 0.71%
2026/06/12 52.84% 15.39% 4.69% 7.36% 2.55% 4.7% 1.35% 1.65% 1.41% 0.76%
2026/06/13 52.8% 13.61% 4.49% 7.3% 2.03% 5.19% 2.44% 1.37% 1.86% 1.29%
2026/06/14 52.89% 14.1% 4.77% 7% 2.52% 4.6% 2.12% 2.05% 1.72% 0.92%
2026/06/15 52.36% 12.53% 4.88% 7.06% 3.19% 6.12% 2.59% 2.03% 2.09% 0.64%
2026/06/16 50.17% 11.11% 5.7% 5.66% 3.91% 6.85% 2.97% 2.66% 1.29% 0.55%
2026/06/17 53.29% 12.27% 5.65% 7.13% 3.53% 5.12% 2.05% 1.74% 1.02% 0.48%
2026/06/18 53.49% 11.5% 5.72% 7.41% 4.69% 3.01% 1.53% 2.09% 1.23% 0.79%
2026/06/19 50.76% 12.03% 5.27% 6.95% 7.45% 4.06% 2.37% 1.5% 1% 0.62%
2026/06/20 51.5% 12.79% 4.31% 7.5% 6.69% 3.58% 1.85% 1.52% 1.64% 1.07%
2026/06/21 56.73% 12.52% 6.15% 6.93% 6.05% 1.99% 1.01% 1.15% 0.88% 0.66%
2026/06/22 54.37% 12.4% 5.98% 7.32% 5.9% 3.23% 1.88% 1.54% 0.96% 0.97%
2026/06/23 50.59% 13.05% 6.52% 7.11% 6.63% 4.45% 2.1% 1.17% 0.99% 0.96%
2026/06/24 50.63% 14.37% 6.22% 7.69% 6.02% 3.39% 1.81% 1.51% 1.18% 1.39%
2026/06/25 52.9% 13.94% 5.94% 8.73% 4.62% 3.1% 1.06% 1.03% 0.89% 1.18%
2026/06/26 57.44% 12.42% 5.16% 8.36% 3.9% 3.17% 1.22% 0.84% 1.11% 0.78%
2026/06/27 54.24% 11.87% 4.73% 8.67% 5.34% 3.44% 1.66% 1.18% 1.52% 1.53%
2026/06/28 54.52% 12.6% 5.9% 7.93% 4.1% 4.25% 1.69% 0.94% 1.09% 1.36%
2026/06/29 55.57% 13.13% 6.21% 6.29% 4.66% 3.21% 1.47% 1.04% 1.38% 1.14%
2026/06/30 53.88% 11.24% 8.53% 7.5% 5.11% 3.74% 1.77% 0.89% 0.86% 0.81%
  • booking.com
  • premierinn.com
  • hotels.com
  • travelodge.co.uk
  • ihg.com
  • guestreservations.com
  • hotelsone.com
  • marriott.com
  • accor.com
  • fourseasons.com

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In June 2026, Booking.com led with a fluctuating impression share, peaking at 57.44% on the 26th. PremierInn.com maintained a steady presence, while Hotels.com saw a notable rise to 8.53% by month’s end.

Campaign Efficiency

Google Text Ad Copy Insights & Creative Trends for UK Hospitality Customer Services

Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.

Google Text Ad Copy Insights & Creative Trends for UK Hospitality Customer Services - Last month
  1. 1
    DoubleTree by Hilton Hotel London - Tower of London https://www.booking.com

    No reservation costs. Great rates. Book at over 1,400,000 hotels online. Booking.com Official Site...

  2. 2
    Four Seasons London Park Lane https://www.fourseasons.com

    Refined Luxury At Four Seasons — Discover The Art Of City Living In Europe's Most Extraordinary Four Seasons Hotel. Experience...

  3. 3
    DoubleTree Hilton By The Tower https://doubletrelondontower.guestreservations.com/

    DoubleTree London Tower London — Book Now - Online Or By Phone. Proudly Independent OTA. 100,000+ Hotels Worldwide.

  4. 4
    Welcome to Melia White House https://melia-white-house-london.hotelsone.com

    Book Now in London — Get the Best Deal Today at Melia White House Hotel in London - Book...

  5. 5
    InterContinental London The O2 | IHG Hotels & Resorts - Hotels in... https://www.ihg.com

    Experience riverside luxury at our hotel in Greenwich, London, offering spacious rooms, a spa, fine dining, and stunning views of the Thames and Canary Wharf

Copyright © Adthena. All rights reserved.

In the bustling world of hospitality PPC, Booking.com leads with its vast hotel network and no reservation costs. Four Seasons captivates with refined luxury and city living art. Guestreservations.com highlights independence and global reach. Hotelsone.com offers best deals at Melia White House. IHG entices with riverside luxury and stunning views.

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