US Hospitality Customer Services - PPC Market Share Analysis October 2025

Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the US Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.

Customer Services – US

Google AI Overview visibility for Hospitality Customer Services US

See how often AIOs appear and how search intent is distributed across buying signals.

AIO Frequency

How often a Google AI overview appears on search terms relevant to this category.

Frequency Percentage
Frequency 4.50439743285
95.4956025671
4%

Complex Query Frequency

A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.

Frequency Percentage
Frequency 12
88
12%

Search Intent Distribution

Breakdown of search queries by their underlying goal.

Intent Distribution
Investigational 3%
Transactional 24%
Navigational 7%
Seasonal 0%
Local 10%
Problem Solving 0%

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Market Exposure

Share of Clicks for top 10 US Hospitality Customer Services brands

Here are the Top 10 competitors in the industry by Share of Clicks for the last month.

Share of Clicks - Last month
Share of Clicks - Last month
Domain Share of clicks
booking.com 19.84
hotels.com 13.91
marriott.com 12.4
choicehotels.com 11.67
hyatt.com 6.83
guestreservations.com 5.53
bookonline.com 4.26
reservationstays.com 3.5
ihg.com 2.95
airbnb.com 2.7
others 16.41
  • booking.com - 19.84%
  • hotels.com - 13.91%
  • marriott.com - 12.4%
  • choicehotels.com - 11.67%
  • hyatt.com - 6.83%
  • guestreservations.com - 5.53%
  • bookonline.com - 4.26%
  • reservationstays.com - 3.5%
  • ihg.com - 2.95%
  • airbnb.com - 2.7%
  • others - 16.41%

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In the PPC landscape, Booking.com leads with 19.84% click share, followed by Hotels.com at 13.91%. Others collectively hold 16.41%, showcasing diverse competition.

Market Exposure

Share of Spend for the top 10 US Hospitality Customer Services brands

Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month. 

Share of Spend - Last Month
Share of Spend - Last Month
Date booking.com marriott.com hotels.com guestreservations.com bookonline.com ihg.com reservationstays.com reservationcounter.com airbnb.com choicehotels.com
2025/10/01 22.55% 18.96% 20.62% 4.03% 3.06% 0.9% 3.92% 2% 1.76% 6.76%
2025/10/02 24.02% 21.37% 18.25% 7.16% 3.8% 0.45% 3.34% 1.28% 1.65% 3.43%
2025/10/03 25.09% 17.26% 15.87% 5.74% 2.71% 1.04% 5.13% 1.1% 3.43% 5.08%
2025/10/04 19.35% 18.75% 14.98% 5.92% 4.08% 2.18% 4.54% 0.67% 5.82% 4.17%
2025/10/05 20.75% 17.85% 18.5% 7.68% 4.12% 2.85% 3.54% 0.91% 3.22% 4.92%
2025/10/06 22.76% 14.76% 18.28% 6.48% 4.96% 1.09% 3.21% 1.7% 1.79% 4.04%
2025/10/07 22.85% 14.63% 17.07% 8.32% 3.91% 1.46% 4.03% 2.21% 3.1% 6.09%
2025/10/08 21.27% 16.27% 18.22% 5.19% 3.77% 1.97% 1.85% 1.29% 4.67% 6.32%
2025/10/09 20.56% 14.93% 17.55% 4.84% 4.93% 4.03% 3.49% 2.18% 1.47% 5.85%
2025/10/10 20.63% 13.33% 13.62% 5% 5.28% 3.97% 4.43% 2.07% 1.58% 5.77%
2025/10/11 21.8% 15.01% 17.59% 6.04% 2.65% 3.66% 4.96% 1.5% 1.65% 5.86%
2025/10/12 24.09% 14.55% 19.19% 4.5% 4.75% 4.54% 3.73% 1.38% 2.23% 4.46%
2025/10/13 19.96% 11.92% 17.9% 5.78% 3.91% 5.06% 4.93% 4.03% 2.89% 3.87%
2025/10/14 17.62% 12.88% 18.17% 7.78% 4.18% 5.2% 5.79% 2.49% 2.74% 4.7%
2025/10/15 21.36% 14.25% 15.75% 4.85% 3.61% 4.9% 3.9% 1.92% 2.94% 4.75%
2025/10/16 23.03% 14.03% 14.11% 5.68% 5.75% 5.07% 2.96% 1.43% 3.48% 4.21%
2025/10/17 24.72% 14.85% 13.57% 4.83% 4.66% 5.04% 4.95% 1.89% 2.88% 2.32%
2025/10/18 21.98% 15% 14.46% 7.11% 4.59% 5.49% 5.37% 2.5% 3.43% 2.29%
2025/10/19 20.48% 16.54% 14.25% 6.42% 5.39% 3.72% 4.94% 2.11% 4.76% 1.92%
2025/10/20 19.35% 13.84% 14.52% 7.97% 3.57% 3.69% 6.03% 3.62% 4.08% 2.24%
2025/10/21 20.41% 16.4% 16.65% 7.04% 6.34% 4.03% 3.86% 2.88% 3.48% 1.08%
2025/10/22 18% 16.32% 17.34% 7.41% 5.84% 5.24% 5.27% 2.44% 2.4% 1.89%
2025/10/23 21.58% 16.63% 13.52% 9.1% 4.83% 4.53% 4.5% 3.69% 3.28% 1.57%
2025/10/24 19.81% 15.05% 14.07% 9.61% 6.06% 3.94% 5.7% 4.88% 3.6% 1.85%
2025/10/25 27.35% 8.95% 14.26% 7.88% 4.74% 3.19% 6.22% 2.19% 3.23% 2.33%
2025/10/26 25.53% 13.51% 14.89% 5.83% 4.72% 4.6% 4.9% 2.02% 3.56% 2.31%
2025/10/27 21.2% 8.17% 14.46% 9.49% 6.14% 4.12% 6.25% 3.35% 3.5% 1.76%
2025/10/28 22.06% 11.23% 17.41% 5.99% 4.88% 5.09% 3.68% 2.39% 3.17% 2.22%
2025/10/29 22.26% 10.79% 15.86% 5.73% 6.15% 5.93% 5.48% 2.73% 0.85% 2.09%
2025/10/30 21.34% 12.71% 14.41% 6.26% 6.57% 6.31% 4.15% 3.01% 1.77% 0.98%
2025/10/31 20.54% 14.61% 14% 6.02% 5.63% 5.43% 4.59% 2.44% 1.22% 1.08%
  • booking.com
  • marriott.com
  • hotels.com
  • guestreservations.com
  • bookonline.com
  • ihg.com
  • reservationstays.com
  • reservationcounter.com
  • airbnb.com
  • choicehotels.com

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In October 2025, booking.com led PPC spend, peaking at 27.35% on the 25th. Marriott.com fluctuated, ending at 14.61%. Hotels.com saw a steady decline, closing at 14.0%. Guestreservations.com peaked mid-month, while bookonline.com showed consistent growth. IHG.com and reservationstays.com had varied trends, with IHG.com ending at 5.43%. Airbnb.com and choicehotels.com experienced declines, finishing at 1.22% and 1.08%, respectively.

Market Exposure

Competitor Count for US Hospitality Customer Services

Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month. 

Competitor Count - Last month
Competitor Count - Last month
Date Competitor Count
2025/10/01 74
2025/10/02 75
2025/10/03 77
2025/10/04 76
2025/10/05 79
2025/10/06 79
2025/10/07 83
2025/10/08 81
2025/10/09 79
2025/10/10 78
2025/10/11 80
2025/10/12 87
2025/10/13 81
2025/10/14 79
2025/10/15 87
2025/10/16 87
2025/10/17 82
2025/10/18 85
2025/10/19 90
2025/10/20 88
2025/10/21 72
2025/10/22 79
2025/10/23 83
2025/10/24 78
2025/10/25 87
2025/10/26 92
2025/10/27 81
2025/10/28 87
2025/10/29 86
2025/10/30 96
2025/10/31 86

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Advertisers fluctuated throughout October, peaking at 96 on the 30th, ending with 86.

Campaign Efficiency

Market Loss & Market Gains for US Hospitality Customer Services

Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.

Market Loss & Market Gains - Last month
Market Loss & Market Gains - Last month
Name Market Trend
hyatt.com 1.45%
guestreservations.com 1.14%
bookonline.com 1.04%
reservationstays.com 0.75%
reservationdesk.com 0.64%
hsbresort.com -0.07%
reservations.com -0.76%
choicehotels.com -1.38%
hotels.com -2.34%
marriott.com -3.68%

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Hyatt.com leads with a 1.45% click share rise, while marriott.com drops by 3.68%. Guestreservations.com gains 1.14%, contrasting hotels.com’s 2.34% decline.

Campaign Efficiency

US Hospitality Customer Services Share of Impressions

Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.

Date booking.com hotels.com marriott.com ihg.com hyatt.com guestreservations.com bookonline.com choicehotels.com reservationstays.com airbnb.com
2025/10/01 21.62% 19.71% 14.98% 0.68% 2.95% 3.66% 3.14% 13.86% 3.79% 1.86%
2025/10/02 23.89% 18.04% 17.88% 0.35% 4.16% 7.73% 3.92% 5.82% 3.31% 1.92%
2025/10/03 23.89% 14.86% 13.56% 0.97% 3.8% 5.92% 2.66% 9.86% 5% 3.71%
2025/10/04 18.54% 14.91% 15.99% 1.99% 4.56% 5.98% 3.82% 6.41% 4.42% 7.35%
2025/10/05 19.24% 17.45% 15.04% 2.56% 4.71% 8.46% 4.03% 8.45% 3.2% 4.04%
2025/10/06 22.14% 17.35% 12.2% 0.94% 4.3% 6.69% 5.4% 5.85% 3.24% 1.8%
2025/10/07 22.59% 16.77% 11.9% 1.49% 4.09% 7.91% 3.72% 9.63% 3.99% 3.05%
2025/10/08 21.38% 17.34% 12.97% 1.62% 5.21% 4.84% 3.31% 10.12% 1.89% 5.28%
2025/10/09 20.7% 17.61% 12.3% 3.73% 3.45% 4.08% 4.65% 9.12% 3.12% 1.63%
2025/10/10 20.68% 12.57% 11.92% 3.29% 4.72% 4.79% 4.91% 8.95% 4.21% 1.67%
2025/10/11 21.45% 16.73% 13.5% 3.14% 4.21% 5.87% 2.21% 9.62% 4.45% 1.68%
2025/10/12 24.68% 19.24% 13.34% 4.2% 4.82% 4.16% 4.49% 6.86% 3.09% 2.06%
2025/10/13 19.63% 17.29% 10.98% 4.5% 4.6% 5.35% 3.56% 7% 4.28% 2.99%
2025/10/14 17.41% 17.96% 12.26% 5.09% 4.44% 7.16% 3.49% 8.2% 4.63% 2.83%
2025/10/15 20.94% 15.18% 12.93% 4.57% 4.81% 4.55% 3.26% 10.48% 2.86% 2.93%
2025/10/16 22.67% 14.02% 13.55% 4.89% 4.07% 4.96% 4.68% 8.23% 2.29% 3.49%
2025/10/17 25.68% 13.79% 13.82% 4.66% 4.61% 4.49% 4.43% 4.32% 4.27% 2.82%
2025/10/18 22.61% 13.52% 13.27% 4.88% 5.03% 6.73% 3.76% 6.05% 4.49% 3.62%
2025/10/19 20.89% 13.67% 14.07% 3.17% 4.81% 5.48% 4.56% 4.47% 3.8% 7.74%
2025/10/20 19.91% 14.05% 12.43% 3.32% 4.42% 7.3% 3.2% 5.63% 4.77% 4.85%
2025/10/21 21.02% 16.26% 13.64% 3.46% 4.74% 6.78% 6.31% 2.7% 3.44% 3.89%
2025/10/22 19.3% 17.28% 12.37% 4.7% 4.93% 6.59% 5.15% 6.63% 4.67% 2.35%
2025/10/23 22.73% 12.85% 13.01% 3.82% 5.46% 9% 4.59% 4.37% 4.24% 3.76%
2025/10/24 19.99% 12.96% 11.87% 3.46% 4.8% 9.68% 5.58% 6.19% 4.76% 3.99%
2025/10/25 26.01% 13.31% 8.03% 2.94% 5.28% 6.83% 4.47% 9.01% 4.94% 3.17%
2025/10/26 24.98% 13.97% 10.48% 3.29% 4.73% 5.82% 3.54% 7.46% 4.65% 3.85%
2025/10/27 20.72% 13.52% 8.66% 3.42% 4.58% 8.28% 4.76% 6.46% 5.08% 3.67%
2025/10/28 22.11% 17.36% 8.42% 4.08% 3.86% 5.19% 4.1% 7.32% 2.77% 3.67%
2025/10/29 22.95% 14.96% 8.05% 4.73% 3.61% 5.27% 4.84% 7.89% 4.43% 0.88%
2025/10/30 22.09% 13.79% 10.11% 5.84% 4.14% 6.03% 6.16% 3.03% 3.35% 2.11%
2025/10/31 20.86% 13.62% 11.76% 5.47% 5.4% 5.03% 4.67% 4.47% 3.75% 1.11%
  • booking.com
  • hotels.com
  • marriott.com
  • ihg.com
  • hyatt.com
  • guestreservations.com
  • bookonline.com
  • choicehotels.com
  • reservationstays.com
  • airbnb.com

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In October 2025, booking.com led with fluctuating impressions, peaking at 26.01% on the 25th. hotels.com saw a decline, while marriott.com experienced a dip mid-month. ihg.com and hyatt.com showed steady growth, with guestreservations.com and bookonline.com maintaining moderate shares. choicehotels.com and reservationstays.com had varied trends, and airbnb.com ended with a low share.

Campaign Efficiency

Google Text Ad Copy Insights & Creative Trends for US Hospitality Customer Services

Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.

Google Text Ad Copy Insights & Creative Trends for US Hospitality Customer Services - Last month
  1. 1
    Last Minute Availability - Price Stays https://www.airbnb.com › price › hotels

    Find stays perfect for any trip: vacations, nearby getaways, long term stays & more! Looking for the...

  2. 2
    Hotels In Tokyo, Japan | Booking.com http://www.booking.com

    We Make it Easier for Everyone to Experience The World - A Booking for Everyone. Book Now! Find What You Need At Booking.com, The Biggest Travel Site In The...

  3. 3
    Paris Las Vegas - Official Website https://www.caesars.com

    Center of the Vegas Strip, dining by Gordon Ramsay and more. Rates starting from $95/night. Step into elegance with luxurious rooms and world-class dining from...

  4. 4
    Comfort Inn® Official Site https://www.choicehotels.com

    Book with Confidence — At Choice Hotels® Your Peace of Mind is Important to Us. Book with Confidence. We Offer...

  5. 5
    New York Marriott Marquis https://www.marriott.com › marriott_hotels › new_york

    Enjoy Your Stay In New York — Get the Best Rates For Your Stay At New York Marriott Marquis. Reserve Now. See How...

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In the competitive world of Google PPC, top performers like Airbnb, Booking.com, Caesars, Choice Hotels, and Marriott captivate with unique offerings. Airbnb highlights flexibility and variety, while Booking.com emphasizes global accessibility. Caesars entices with luxury and location, Choice Hotels assures peace of mind, and Marriott promises premium experiences in iconic destinations.

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