US Hospitality Customer Services - PPC Market Share Analysis May 2026

Leveraging Adthena’s Whole Market View, this analysis explores recent trends in Google Ads for the US Customer Services category from the last month. Our Data Analyst, Ask Arlo provides commentary on key findings.

Customer Services – US

Google AI Overview visibility for Hospitality Customer Services US

See how often AIOs appear and how search intent is distributed across buying signals.

AIO Frequency

How often a Google AI overview appears on search terms relevant to this category.

Frequency Percentage
Frequency 8.12450455406
91.8754954459
8%

Complex Query Frequency

A complex query is a longer, more detailed search that often contains multiple keywords, specific conditions, or multi-part questions.

Frequency Percentage
Frequency 44
56
44%

Search Intent Distribution

Breakdown of search queries by their underlying goal.

Intent Distribution
Investigational 5%
Transactional 4%
Navigational 8%
Seasonal 0%
Local 21%
Problem Solving 0%

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Market Exposure

Share of Clicks for top 10 US Hospitality Customer Services brands

Here are the Top 10 competitors in the industry by Share of Clicks for the last month.

Share of Clicks - Last month
Share of Clicks - Last month
Domain Share of clicks
marriott.com 31.55
booking.com 18.13
choicehotels.com 12.49
hyatt.com 7.65
hotels.com 7.49
guestreservations.com 4.63
caesars.com 3.05
bookonline.com 2.61
reservationstays.com 1.44
publichotels.com 1.44
others 9.52
  • marriott.com - 31.55%
  • booking.com - 18.13%
  • choicehotels.com - 12.49%
  • hyatt.com - 7.65%
  • hotels.com - 7.49%
  • guestreservations.com - 4.63%
  • caesars.com - 3.05%
  • bookonline.com - 2.61%
  • reservationstays.com - 1.44%
  • publichotels.com - 1.44%
  • others - 9.52%

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In the PPC landscape, Marriott.com dominates with 31.55% click share, followed by Booking.com at 18.13%. Others collectively hold 9.52%, showcasing diverse competition.

Market Exposure

Share of Spend for the top 10 US Hospitality Customer Services brands

Curious about your market position? Here you can see the Top 10 competitors in the industry by Share of Spend for the last month. 

Share of Spend - Last Month
Share of Spend - Last Month
Date marriott.com booking.com guestreservations.com hotels.com bookonline.com hyatt.com reservationstays.com caesars.com reservations.com choicehotels.com
2026/05/01 21.18% 30.87% 4.9% 10.99% 4.09% 7.03% 1.22% 2.58% 1.65% 3.09%
2026/05/02 19.95% 33.4% 4.65% 10.52% 3.21% 7.96% 1.22% 2.44% 0.68% 2.42%
2026/05/03 18.82% 34.88% 5.45% 9.66% 2.62% 6.8% 0.7% 2.89% 1.9% 3.26%
2026/05/04 18.65% 33.33% 5.79% 9.5% 4.02% 6.25% 0.97% 2.6% 2.17% 3.03%
2026/05/05 18.44% 31.07% 9.42% 11.57% 3.77% 5.33% 1.3% 1.53% 1.44% 2.56%
2026/05/06 18.74% 30.25% 7.03% 9.81% 3.46% 6.1% 1.6% 3.17% 2.08% 2.39%
2026/05/07 19.14% 28.12% 8.89% 12.37% 4.01% 6.37% 2.19% 1.56% 1.75% 2.18%
2026/05/08 20.29% 29.58% 6.26% 10.77% 4.04% 6.72% 1.89% 1.82% 1.48% 3.38%
2026/05/09 19.2% 31.94% 5.63% 9.79% 3.97% 7.14% 1.55% 2.94% 1.45% 2.18%
2026/05/10 18.19% 35.72% 5.38% 9.09% 3.61% 7.36% 1.75% 1.65% 1.49% 3.2%
2026/05/11 19.81% 21.56% 8.57% 10.89% 6.06% 7.45% 2.48% 2.35% 2.2% 3.86%
2026/05/12 20.12% 19.11% 7.23% 10.15% 5.7% 7.16% 3.07% 5.28% 2.56% 4.33%
2026/05/13 27.61% 18.74% 8.54% 11.19% 3.78% 7.23% 3.3% 3.94% 1.61% 3.48%
2026/05/14 28.9% 16.63% 9.33% 10.21% 3.94% 7.36% 2.4% 4.01% 1.98% 3.68%
2026/05/15 20.45% 29.52% 6.25% 10.75% 4.03% 6.7% 1.88% 1.82% 1.48% 3.37%
2026/05/16 22.4% 18.66% 6.71% 12.93% 4.3% 8.75% 4.47% 4.55% 2.19% 3.38%
2026/05/17 20.17% 17.44% 7.83% 13.52% 3.75% 7.99% 3.63% 3.95% 1.92% 4.16%
2026/05/18 25.62% 16.43% 6.25% 11.77% 4.26% 7.23% 4.13% 4.41% 2.55% 3.7%
2026/05/19 22.32% 17.51% 7.4% 14.47% 4.7% 7.09% 4.43% 2.47% 1.98% 3.47%
2026/05/20 21.65% 21.19% 5.75% 13.24% 4.38% 7.12% 5.24% 2.91% 1.9% 3.19%
2026/05/21 21.5% 15.61% 8.69% 12.39% 4.98% 6.74% 4.1% 5.39% 2.41% 3.57%
2026/05/22 19.83% 13.33% 8.99% 9.54% 5.9% 8.54% 4.94% 5.57% 3.21% 3.19%
2026/05/23 21.8% 16.56% 7.87% 9.11% 4.64% 9.27% 4.15% 4.36% 2.36% 3.93%
2026/05/24 20.33% 19.31% 7.54% 9.18% 3.93% 9.61% 5.94% 3.62% 2.08% 1.14%
2026/05/25 17.24% 23.31% 10.03% 9.22% 5.58% 8.53% 3.21% 3.73% 1.58% 3.45%
2026/05/26 16.69% 25.06% 10.57% 9.14% 5.7% 6.31% 3.27% 3.38% 2.74% 3.41%
2026/05/27 21.51% 18.2% 10.64% 9.82% 4.61% 6.4% 3.27% 4.39% 1.77% 4.13%
2026/05/28 23.88% 17.92% 10.67% 6.65% 5.66% 6.68% 4.22% 2.5% 1.98% 4.6%
2026/05/29 19.13% 19.29% 8.92% 9.9% 4.85% 7.14% 3.59% 2.95% 2.21% 4.84%
2026/05/30 20.03% 19.11% 10.62% 7.5% 5.29% 7.65% 2.86% 3.78% 2.79% 4.45%
2026/05/31 19.71% 18.22% 9.45% 8.57% 7.3% 7.26% 4.88% 3.36% 3.32% 3.2%
  • marriott.com
  • booking.com
  • guestreservations.com
  • hotels.com
  • bookonline.com
  • hyatt.com
  • reservationstays.com
  • caesars.com
  • reservations.com
  • choicehotels.com

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In May 2026, Marriott’s PPC spend share fluctuated, peaking mid-month at 28.90%. Booking.com started strong but declined, ending at 18.22%. Guestreservations.com saw a steady rise, closing at 9.45%.

Market Exposure

Competitor Count for US Hospitality Customer Services

Ever wondered how many competitors you’re up against in your industry? Well look no further, here we can see the number of advertisers bidding over the last month. 

Competitor Count - Last month
Competitor Count - Last month
Date Competitor Count
2026/05/01 69
2026/05/02 71
2026/05/03 70
2026/05/04 70
2026/05/05 69
2026/05/06 71
2026/05/07 80
2026/05/08 75
2026/05/09 78
2026/05/10 82
2026/05/11 80
2026/05/12 75
2026/05/13 72
2026/05/14 75
2026/05/15 75
2026/05/16 77
2026/05/17 82
2026/05/18 74
2026/05/19 83
2026/05/20 78
2026/05/21 76
2026/05/22 82
2026/05/23 83
2026/05/24 95
2026/05/25 95
2026/05/26 91
2026/05/27 82
2026/05/28 86
2026/05/29 84
2026/05/30 86
2026/05/31 86

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May began with 69 advertisers, fluctuating slightly until a surge to 95 on the 24th. The month concluded with a stable 86, reflecting a dynamic advertising landscape.

Campaign Efficiency

Market Loss & Market Gains for US Hospitality Customer Services

Here we’re looking at the Top 10 biggest industry movers by market share gains and losses for the last 30 days.

Market Loss & Market Gains - Last month
Market Loss & Market Gains - Last month
Name Market Trend
choicehotels.com 1.65%
guestreservations.com 1.23%
caesars.com 1.08%
hyatt.com 1%
reservationstays.com 0.94%
thehollywoodroosevelt.com -0.15%
reservationcounter.com -0.18%
groupon.com -0.4%
hotels.com -1.12%
booking.com -7.42%

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Choicehotels.com leads with a 1.65% click share increase, while booking.com drops by 7.42%. Guestreservations.com, caesars.com, and hyatt.com also see positive gains.

Campaign Efficiency

US Hospitality Customer Services Share of Impressions

Take a look at the Top 10 competitors in the industry by Share of Impressions over the last month.

Date booking.com marriott.com guestreservations.com bookonline.com hotels.com reservationstays.com choicehotels.com hyatt.com reservations.com reservationdesk.com
2026/05/01 35.09% 14.13% 5.8% 5.72% 12.61% 1.67% 5.7% 4.4% 2.02% 0.58%
2026/05/02 36.89% 13.38% 4.75% 4.79% 12.24% 1.5% 4.21% 5.03% 0.87% 0.86%
2026/05/03 39.97% 13.84% 6.13% 3.55% 10.02% 0.92% 5.53% 4.17% 2.65% 0.8%
2026/05/04 35.07% 13.1% 6.54% 5.16% 10.07% 1.25% 6.09% 4.17% 3.22% 1.87%
2026/05/05 34.52% 12.85% 10.44% 4.96% 11.35% 1.69% 4.37% 3.71% 2.43% 2.74%
2026/05/06 36.85% 12.12% 8.29% 4.46% 8.52% 2.07% 5.04% 3.69% 3.47% 2.58%
2026/05/07 30.41% 12.77% 9.81% 5.73% 12.28% 2.97% 5.51% 4.19% 2.42% 1.9%
2026/05/08 32.25% 14.05% 6.86% 5.3% 11.82% 2.33% 6.29% 4.11% 2.07% 2.52%
2026/05/09 35.43% 13.36% 6.53% 5.03% 11.59% 1.95% 4.48% 4.76% 2.26% 1.04%
2026/05/10 38.75% 12.9% 6.09% 4.69% 9.67% 2.16% 5.85% 5.08% 2.11% 1.5%
2026/05/11 21.72% 14.27% 10.71% 7.95% 10.8% 3.16% 6.83% 5.03% 3.73% 2.18%
2026/05/12 20.73% 14.41% 8.12% 7.96% 9.6% 3.99% 7.66% 4.89% 4.3% 1.66%
2026/05/13 20.08% 19.75% 11.02% 4.95% 11.34% 4.28% 6.91% 4.83% 2.33% 2.93%
2026/05/14 16.87% 21.86% 11.73% 5.54% 8.98% 3.29% 8.04% 5.17% 3.11% 2.26%
2026/05/15 32.25% 14.05% 6.86% 5.3% 11.82% 2.33% 6.29% 4.11% 2.07% 2.52%
2026/05/16 19.27% 16.67% 8.19% 6.05% 13.63% 5.67% 7.44% 5.81% 3.31% 1.86%
2026/05/17 17% 14.74% 10.81% 5.36% 12.6% 4.87% 8.74% 5.41% 3.07% 2.14%
2026/05/18 17.11% 18.59% 7.81% 6.22% 10.23% 5.65% 7.5% 5.18% 3.85% 3.45%
2026/05/19 16.99% 17.28% 9.16% 6.8% 12.8% 6.17% 7.18% 4.94% 3.15% 2.74%
2026/05/20 22.32% 15.38% 7.3% 5.86% 11.9% 6.74% 6.39% 4.73% 3.06% 5.15%
2026/05/21 16.35% 15.24% 10.72% 6.7% 12.54% 5.37% 7.63% 4.65% 3.74% 3.7%
2026/05/22 13.97% 13.77% 10.93% 7.95% 9.26% 6.42% 7.77% 5.7% 5.45% 3.07%
2026/05/23 16.93% 15.36% 9.02% 6.39% 9.56% 5.46% 8.56% 6.17% 3.78% 3.73%
2026/05/24 21.1% 15.69% 9.34% 5.87% 9.58% 7.76% 1.07% 6.78% 3.41% 3.82%
2026/05/25 23.49% 11.59% 11.58% 7.19% 8.84% 4.05% 6.38% 5.9% 2.33% 1.2%
2026/05/26 26.32% 11.16% 12.31% 7.39% 8.46% 3.88% 7.45% 3.97% 4.33% 1.75%
2026/05/27 18.56% 14.17% 13.51% 6.35% 9.25% 4.56% 8.19% 4.42% 2.66% 2.8%
2026/05/28 18.64% 15.84% 13.27% 7.78% 6.13% 5.34% 8.27% 4.73% 3.09% 2.62%
2026/05/29 19.74% 13.15% 11.21% 6.42% 8.94% 4.76% 9.14% 4.82% 3.56% 2.47%
2026/05/30 19.7% 13.13% 14.23% 6.75% 6.63% 3.89% 8.28% 5.19% 4.18% 2.47%
2026/05/31 17.61% 14.36% 11.59% 8.98% 8.21% 6.12% 5.85% 4.63% 4.59% 2.93%
  • booking.com
  • marriott.com
  • guestreservations.com
  • bookonline.com
  • hotels.com
  • reservationstays.com
  • choicehotels.com
  • hyatt.com
  • reservations.com
  • reservationdesk.com

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In May 2026, Booking.com started strong with a 39.97% share but ended at 17.61%. Marriott.com saw a mid-month peak at 21.86%, closing at 14.36%. Guestreservations.com rose steadily, finishing at 11.59%. Bookonline.com fluctuated, ending at 8.98%. Hotels.com had a mid-month dip, closing at 8.21%. Reservationstays.com climbed to 6.12%. Choicehotels.com peaked mid-month, ending at 5.85%. Hyatt.com remained stable, closing at 4.63%. Reservations.com saw a late rise, finishing at 4.59%. Reservationdesk.com fluctuated, ending at 2.93%.

Campaign Efficiency

Google Text Ad Copy Insights & Creative Trends for US Hospitality Customer Services

Ever wondered how your rivals’ ads are doing? Here we can see the top-performing ads in the industry over the last month.

Google Text Ad Copy Insights & Creative Trends for US Hospitality Customer Services - Last month
  1. 1
    Comfort Inn Choice Hotels https://www.booking.com

    Search And Book Now — Choose From A Wide Range Of Properties Which Booking.com Offers.

  2. 2
    Paris Las Vegas https://www.caesars.com

    Official Website — Treat yourself to renovated hotel amenities and breathtaking views in the heart of Vegas. An elevated escape awaits with celebrity chef experiences and renovated accommodations.

  3. 3
    Comfort Inn® by Choice Hotels – Official Site - Book Now! https://www.choicehotels.com

    At Comfort hotels by Choice Hotels®, Our Business Is You. Comfort Hotels offers a modern, refreshed experience at Comfort Inn & Comfort Suites hotels!

  4. 4
    Hotels in Tokyo, Japan https://www.hotels.com

    Fully Refundable Options — Book Hotels in Tokyo, Japan. Browse Reviews & Photos. Compare Great Options. Choose Hotels...

  5. 5
    Marriott's Official Site https://www.marriott.com

    Marriott® Hotels — Book Now With Marriott Bonvoy® And Rediscover Our Local Offers. Experience Over 30 Extraordinary Hotel Brands With Marriott Bonvoy®.

Copyright © Adthena. All rights reserved.

In the bustling world of hospitality PPC, Booking.com entices with a vast property range, while Caesars.com offers a luxurious Vegas escape. Choice Hotels focuses on refreshed comfort, Hotels.com highlights flexibility in Tokyo, and Marriott.com showcases diverse, extraordinary brands. Each ad uniquely captivates its audience.

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