Welcome to our ‘Meet the Team’ blog where we introduce you to some of the talented people across Adthena’s search intelligence business.
We’d like you to meet Mery Hayles, Customer Success Manager (CSM). Mery is a key member of the Customer Success team in London after joining in July 2022. Her professional background is in digital advertising – she worked at a number of different agencies in the UK, managing PPC strategy mostly across large scale accounts in retail, B2B, entertainment, and finance. Read on to learn a little bit more about Mery and her journey with us so far.
Serra: You’ve been with us 6 months so far, but can you please tell us more about what led you to this career with Adthena?
Mery: Before joining Adthena as a CSM I worked in PPC, agency side. What I loved about PPC was the problem solving and data, as well as working closely with clients and learning about their business. Becoming a CSM felt like a really natural next step, as I knew I wanted to work closely with customers, but also remain close to the data side of things, so it was the perfect fit.
Serra: As an Adthenian we live by four values, which one resonates with you the most and why?
Mery: Freedom with responsibility – This one is really important to me as we all have different ideas, different ways of working, and different approaches. Most people can perform their best when they’re given freedom to do so, as long as they can remain responsible and accountable for what they do. Having a set of strict rules in place can be a blocker of progress and I think great things can be accomplished when there is less restraint.
Serra: Tell us a fun fact about yourself.
Mery: I’ve lived in four different cities so far across Poland (Poznan), England (London & Manchester) and Scotland (Edinburgh). My favourite is definitely Edinburgh – it’s an incredibly unique city; the architecture is beautiful and I loved having a mix of the seaside and rural space nearby. I moved there without ever visiting before, so it ended up surprising me (although I never could quite get used to that biting cold).
Serra: What’s your experience been while working on the Customer Success team. What have you learnt in your role so far? Were there any challenges you worked through as a team?
Mery: Being a part of the Customer Success team has been great. I’ve learned a lot about working in tech, about our clients and all the amazing ways they’ve been able to use Adthena’s insights.
Challenges inevitably arise but the team always makes an effort to share knowledge and experience to come up with solutions. There’s also a great presence and focus on teamwork; everyone is proactive and helpful, ensuring the work gets done.
Serra: What are your passions/hobbies outside of work?
Mery: I love reading – lately I’ve been spending a lot of time in the library (I’d choose a traditional, paperback book over a tablet any day). I recently picked up David Attenborough’s “A Life on Our Planet” which has been an interesting read so far. I also sometimes pick out a book at random and while I know you shouldn’t judge a book by its cover, it’s been a fun way to find new authors.
I’ve also been enjoying exploring Manchester since I moved down here, so I try to plan day trips whenever I can. I especially like spending time in Media City (the hub for TV production) as there’s always something happening, such as a maker’s market every month. Recently it’s been Christmas themed and you can’t beat mulled wine season!
Serra: What’s your go-to productivity hack?
Mery: Sometimes doing something small goes a long way. I like to tick things off my to-do list which motivates me to work through the rest of the day. Whether it’s the simple tick-off-the-list or completing the task itself, there’s something satisfying about checking jobs off, one by one. It’s nice to have some quick wins.
Serra: If given a chance, who would you like to be for a day?
Mery: Maybe someone super famous like Taylor Swift. It may sound cliche but I’d love to experience what it’s like to live as a celebrity for a day (and buy myself a mansion to live in for 24 hours). Although on the flip side, I imagine it would be quite overwhelming…